Icelandic/Maltese Customer Service

Role responsibilities: Proficiency in learning the business involved and providing Icelandic answers to customer inquiries through chat OR voice OR E-mail(Ticket) , etc. Ensuring response times that can enhance the efficiency of service users, reduce user waiting time and improve user experience. Patiently and professionally record and give feedback to consumers' feedback on product problems and logistics issues from the consumer's perspective. Maintaining enthusiasm in the process of serving users, listening patiently, maintaining a better service attitude and service consciousness, pacifying users effectively and reducing customer complaints as much as possible. Maintain a high level of sensitivity.

For high-risk scenarios and sensitive identities, be able to report and escalate at the first time, and accurately escalate orders to reduce the possibility of risk. Role requirements: Education background should be College degree or above. High school is acceptable if BPO service working experience years >1. Students are not acceptable for the project with no special approval by the company. ​Native Icelandic speaker. Typing speed (above 50 words per minute, around 40 is acceptable for newcomer) to ensure complete and accurate communication, effective response to customer demands. ​ Good at listening, able to pay good attention to users and have empathy.

Able to quickly locate user problems and provide solutions; Experience in cross-border e-commerce platform, foreign trade, customer service is preferred.