Apple Hardware Technician

The Mobile Hardware Technician (Apple / Samsung service Technician) will be the primary point of assistance for technical troubles, using the Senior Technical engineer as resources for particularly difficult problems.( only Saudis - Start immediately)KEY RESPONSIBILITIES:1-Continuously tracks the Smart products services KPI’s and do needful to perform within agreed targets.2-Attend to customer technical enquiries regarding technical repair or fixing3-Provide software and hardware technical repairs.4-Assembles, Installs, configures, upgrades and troubleshoots operating systems, software, hardware, Mobile .5-Follow up customer technical repair status and ensure that the customer is advised with progress 6-Attend to customer technical complaints and try to resolve them7-Assist in devising and implementing systems to improve quality of service8-Continuously update skills to be able to provide high level of service to maintain customer satisfaction and loyalty9--Follow-up pending cases and other repair and to be sure that the repaired items are available in repair area and ready to be delivered before customer’s committed date.10-Ensure that the customers leave eXtra with clear understanding regarding their technical problem, necessary repairs, estimated cost and time to collect their machine .11-Work closely with reception team to provide the technical knowledge needed for them.Qualifications & skills :Bachelor's/ Diploma degree in Computer Science/ Support Technical services / information technologyMinimum of 2 years experience in PC/Mobile technical support and trouble shootingExcellent communications skills in English and Arabic is a mustIntermediate level skills in MS OfficeSelf motivationOrganizingAbility to communicate at all levels of customerExcellent English language and Arabic will be highly preferred.Interest in and aptitude for Windows based operating systems, configuration and troubleshootingTroubleshoot - OS, hardware, and softwareExperience in Apple or Samsung hardwareonly Saudis - Start immediately