Application Administrator, CRM

Title:** Application Administrator, CRMVP Area:** Information Technology ServicesDepartment:** Strategy and EngagementWork Schedule: **Fixed daytime hours Monday-FridayTelework Availability: **Hybrid AvailableFLSA Status: **ExemptEmployee Classification: **Regular full-time (staff 30+ hours)Hours per week: **40Months per year: **12Job PurposeThe Application Administrator supports implementation and maintenance of Salesforce solutions across Gonzaga's diverse schools and business units. This Administrator will work within the CRM team to design, implement, and support Gonzaga's Salesforce environment (Sales Cloud, Service Cloud, Marketing Cloud, and Community Cloud).Essential Functions45% - Application AdministrationProblem Solving And Process Optimization Employ problem-solving skills to identify, document, and evaluate requirements, perform gap analysis evaluate requirements, create technical training, design documents, and implement solutions that enhance operational efficiency. Apply technical knowledge of the application/platform to analyze usage, functionality, and fit with strategic need, and lead troubleshooting and operational support.System Management And Oversight Manage system administration duties, ensuring the smooth operation and performance of organizational systems. Ensure stability and scalability of the application platform and data objects by regularly applying system updates ensuring operational uptime in alignment with SLAs, conducting system and data audits, enforcing security and governance policies, administering application security and governance policies, administering application security and user access, managing the user access and backup and refresh cycle, and overseeing the flow of data into and out of the application.Data Management Assist in maintaining data integrity by performing data imports, data cleansing, and data quality checks. Ensure data is accurate and up to date.Configuration And Customization Responsible for the configurations and customizations of the application by creating and modifying fields, page layouts, record types, and workflows to meet business requirements focusing on innovative approaches to meet key business needs and opportunities. Ensure data compliance with university data security standards, policies, guidelines, and procedures.Integration: Collaborate on the data mapping and integration of the application with other business systems and applications.Collaboration Build and maintain robust, collaborative relationships with cross-functional teams and university stakeholders to gather requirements and implement solutions to address business needs. Serve as a application advisor to academic and administrative leaders, ensuring IT strategies align with departmental and university-wide objectives. Proactively engage campus community members, in alignment with the Technology Transformation Manager in the overall planning and change management for anticipated features/enhancement releases; long-term road mapping for enterprise applications In collaboration with Business Analysts, Engagement Managers, and Technology Transformation Manager advocate for university departments, clearly defining and communicating their business requirements for IT projects and improvements.Change ManagementWork closely with project teams to identify potential impacts of change and develop appropriate mitigation st