Application Analyst

Location: ShorehambySea (Hybrid working)We're looking for an Application Analyst to join our growing IT team. This is an exciting opportunity to play a key role in supporting and developing Paladone's core applications, working closely with business stakeholders to ensure our systems meet the needs of a fastpaced, global business.You'll be the goto person for technical support, troubleshooting, and configuration of applications helping colleagues resolve issues, optimising system performance, and assisting with the rollout of new tools and updates.If you enjoy problemsolving, are confident in communicating technical information to nontechnical users, and want to grow your skills in a dynamic business, we'd love to hear from you.Who are Paladone?Paladone is a wholesale giftware company with offices and teams working globally. Our mission is to create winning trend life lifestyle products that put a smile on the faces of our customers globally.Along with our own branded products, we offer a comprehensive range of licensed giftware. We work with many exciting mainstream brands such as Disney, Harry Potter, Marvel, and DC Comics.Who are WeCool toys?WeCool Toys is a Global Designer and Manufacturer of Dynamic Toys, Crafts, Compounds and more. We own, operate, and manage all vertical and horizontal production, package, export and distribution processes.WeCool Toys is a new member of Paladone Group HoldingsWhat you'll be doingApplication support: Respond promptly to support requests, troubleshoot issues, and provide guidance and training to endusers. Incident resolution: Investigate and resolve issues, working with internal teams and external partners where necessary, while documenting solutions for future reference. Application configuration & implementation: Assist in the installation and configuration of new systems and upgrades, including testing and postimplementation support. System optimisation: Monitor application performance, identify areas for improvement, and recommend enhancements to boost efficiency and user experience. Stakeholder engagement: Work closely with business stakeholders to understand their needs and translate them into system updates, enhancements, and projects. Documentation: Maintain accurate records of configurations, processes, issue resolutions, and training materials to support endusers. Continuous improvement: Stay up to date with industry trends and best practices, bringing forward new ideas and approaches to support business growth. What we're looking forEssential:1-2+ years' experience in a technical support role. Strong knowledge of IT systems and a problemsolving mindset. Excellent communication and interpersonal skills. Proficiency with Office 365. A collaborative and proactive approach with strong attention to detail. Desirable:Knowledge of ERP, PLM and data integrations. Experience with Microsoft Navision (Nav). ERP experience is not essential but if you've worked with Navision, that would be a real advantage.What we offer in returnHoliday & WorkLife Balance25 days holiday per annum (plus Bank Holidays)Holiday Buy & Sell SchemeFlexible Working Hours (start and finish between 7:30 am - 6:00 pm)Hybrid Working (1-2 days per week from home)Shorter working day on your birthdayChristmas closureFinancial BenefitsStaff Discount on Products (35% off wholesale price)Tech & Furniture purchase scheme (Currys & Ikea)Discounted legal services & free will writingAccess to financial advisors and retail discountsFree onsite parkingSocialSocial committee events, Annual Sports Day, HK Office OlympicsFully funded company Christmas party and events£100 per person annually for department selforganised socialsHealth & WellbeingPaid time off for medical/dental appointmentsFree eye tests and flu vaccinationsWellbeing days & free fruit in the officeCycle to work scheme & sports committeeEmployee Assistance Programme (Telus Health)Access to mental health coaching and occupational health supportReward & RecognitionAnnual pay and performance reviewCompany bonus schemeEmployee Benefit TrustLong service awardsKudos peertopeer recognition portalRefer a friend schemeLearning & DevelopmentTailored training and development plansInvestment in external training and qualificationsILM leadership coursesAccess to LinkedIn Learning and Litmos ELearningWhat's next?If you are ready to join the Paladone team, click apply and submit your CV and covering letter. We aim to respond to all applicants within 10 working days.Please note: The successful candidate will be required to work onsite at our ShorehambySea office 3-4 days per week.