Application Lead

DT Lead – Application Services Run (Global BioPharmaceutical – Brussels, Belgium)Location: Brussels, BelgiumContract: 1-year mission (renewable)Start Date: As soon as possibleAre you ready to drive digital transformation and shape the future of AI-enabled services in a leading global biopharmaceutical company? We are seeking a DT Lead – Application Services Run to oversee and optimize our Application Managed Services (AMS) operations, ensuring performance and innovation across analytics, talent, CRM, and commercial domains.As part of the Digital Technology (DT) organization, you will lead initiatives within a large, multi-million-euro AMS contract, working alongside more than 100 external experts from a strategic partner. Your mission: to embed automation, predictive maintenance, and generative AI into service delivery models — enhancing efficiency, scalability, and business value.Key ResponsibilitiesIntegrate automation and AI solutions to enhance incident management, service performance, and operational excellence.Monitor KPIs, SLAs, and drive continuous improvement initiatives.Manage activities related to contract renewals, RFPs, and external benchmarking.Oversee financial tracking, training compliance, and GxP-related processes.Serve as the primary contact for internal stakeholders and external vendors.Your ProfileMinimum 5 years in enterprise Digital Technology or service management roles.Proven experience leading AI or automation-driven projects.Strong background in managing large vendor contracts across complex organizations.Excellent leadership, communication, and stakeholder management skills.Fluent in English (French or Dutch is an advantage).Experience in a regulated or pharmaceutical environment is highly valued.Why Join UsWork at the forefront of digital innovation in a dynamic, multicultural European environment. Enjoy hybrid working (minimum 2 days/week on-site at HQ, Brussels) and play a key role in transforming how digital services support the future of healthcare.