Application Production Support

About The JobThe Application Production Support mission is to provide technical and functional support to users of the banks several applications. Usually this position consists in support to user's requests; incident, problem and change management; coordination with other levels of support (ADM, Production, others). In addition, it will be required to provide feedback to user and communicate on issue resolutionYour Main Activities AreProvide support to users of the systems in a timely and efficient mannerBuild and maintain a knowledge base regarding support issues and their resolutionBuild a working knowledge of the systems and business area in order to provide a high level of supportProcesses requests for specific actions (processing, extraction, specific work, etc.)Creates control points as part of procedures and operating methods to ensure that work goes smoothly and drafts ad hoc reportingPrepare environments for releases and ensuring that the implementation and pre-production tests are carried outProfile and Skills to SuccessBachelor Degree in Information Technology and Computer Science or relatedAt least 3 years of relevant experience in Information Technology or similarAdvanced level of English, both written and oralAbility to collaborate / teamworkClient focusedResilience Why joining BNP Paribas? Leading banking institutionBNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe. Our presence in PortugalIn Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates. International reach Thanks To Its International Presence And Regular And Close Collaboration Among Its Different Entities, BNP Paribas Has The Resources To Support All Clients With Financing, Investment, Savings And Protection Solutions That Help Make Their Projects a Success. BNP Paribas Holds Key Positions In Its Three Core Operating DivisionsRetail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients. Diversity and Inclusion commitment BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients. Commitment towards work/life balanceAt BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working. Remote Working ConditionsAt BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal Please note that only applications submitted in English will be considered. In case you are selected for this role, further documentation will be requested to support your hiring process.