Application Support Analyst

As part of our clients ongoing expansion, they are looking for an Application Support Analyst to participate in the complete life cycle of support issues from initial investigation, recreation, SQL scripting for data solutions, testing and liaising with customers regarding delivery of fixes. In this role you will have responsibility for: Initial Investigation: Examining relevant log files stored on Unix server Recreating issues on a test system Running SQL queries against Oracle database to extract data Understanding client’s business processes Resolving issues: Making configuration amendments Providing SQL scripts for data amendments oWriting temporary workaround scripts Making code changes Testing and delivery of software releases: Installation of patches Writing, executing & documenting test cases Delivery of releases to the customer Answering technical queries This is an excellent opportunity for anyone who enjoys working in a client-facing environment investigating and resolving real client issues. We encourage our staff to work on multiple customers and functional areas providing them an end-to-end understanding of the Telecoms Software (BSS) industry. What you’ll bring to the role: 3+ years software support or development experience in the Telecoms industry Strong technical and analytical skills SQL knowledge Oracle DBMS knowledge Unix knowledge Qualifications required for this role: Educated to degree level or equivalent