Application Support Analyst

SomnoMed, a public company listed on the ASX, is the global leader in innovation, design, manufacturing and selling of custom-made, approved, and clinically validated medical devices for the treatment of obstructive sleep apnea via oral appliances. SomnoMed’s products, teams, processes, and systems all aim at helping people across the globe sleep better and live longer healthier lives. Hundreds of thousands of patients worldwide have already benefited from this assistance to navigate the diagnosis of Obstructive Sleep Apnea and the oral device treatment pathway to successful outcomes.About the Role Ready to make an impact as an Application Support Analyst in a dynamic, fast-paced environment? Join SomnoMed and help shape our digital future.As an Application Support Analyst, you’ll play a key role in ensuring the stability, security, and efficiency of SOM application suite. You’ll provide advanced technical support across core systems, lead identity and access management processes, and contribute to audit readiness and release management. This is a hands-on role that blends technical expertise with stakeholder engagement, offering the opportunity to drive continuous improvement and collaborate across teams to deliver secure, reliable services.The key responsibilities of this role include:Support core applications (Salesforce, Adobe Commerce, Celigo), resolve incidents, and maintain system performance.Manage end-to-end Identity and Access Management (IDAM) processes to ensure secure, compliant access.Partake in release management activities, including testing, deployment, and post-implementation verification.Support internal and external auditsCollaborate with vendors and internal teams to resolve issues and implement enhancements.Maintain accurate records in ITSM tools (e.g. Zoho Desk) and contribute to knowledge sharing through documentation and training.About You You’re a proactive problem-solver with a passion for secure, reliable application support and automation. You thrive in collaborative environments, navigate SAAS applications, demonstrate curiosity, and bring a customer-first mindset to every interaction.Ideally, you’ll have:Demonstrated experience in supporting core applications, including Salesforce, eCommerce applications or ERP (ie NetSuite), as well as other web based platforms, with a proven ability to solve complex problems effectively.Some experience with scripting, queries and process automation to streamline workflows and improve efficiency.Strong customer service orientation with excellent communication and stakeholder engagement skills.Commitment to maintaining accurate system documentation and contributing to knowledge sharing across the team.ITIL certification or practical experience applying IT service management methodologies (highly regarded).