Application Support Engineer

ResponsibilitiesEnsure maximum uptime for multiple production systemsProvide L1/L2 application production support to users for trading, data processing, and IT operationsProvide weekend support on a rotational basis and occasional public holiday support Manage, own and frequently follow-up incidents and requests raised to the teamMonitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teamsAssume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholdersPerform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basisWork closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teamsWork to comply with SLA and OLAHands-on for incident management, change management and response management and writing RCA reportsDocument knowledge articles and manage the team's knowledge base; share and promote overall knowledge levelProvide support in non-office hours during emergency situationsCoordinate between product and development teams to ensure effective delivery of supporting services to the end-userRequirementsVery strong sense of self-discipline, responsibility and integrityA strong interest in working in crypto technology and financial environmentsMin 3-5 years of experience in application support with fintech backgroundVery strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integritySupport experience in applications on Linux environment and cloud computingKnowledge in basic linux commandsExperience in any code/scripting languagesProficient in SQL Database queries and relational database conceptsFamiliar with log traversal tools such as Sumologic or Kibana, or via linux command lineGood knowledge in formal and practical production support modelExperience with ITSM platforms like Jira, ServiceNow, etcExcellent problem solving skill with a keen eye for detailExcellent communication and interpersonal skillsExcellent time management ability and self organised and motivatedPreferred Technical Skills:Good understanding of the ITIL V3/4 framework is highly preferred Understanding of AWS / Kubernetes is a plusKnowledge of Redis and log queries is a plus Experience in automations / AI would be an advantageExperience administering multiple monitoring systems such as Datadog, NewRelic, Kubernetes, Grafana and  Elastic Cloud Experience with Cloud Computing, AWS, Microservices Architecture, Unix and Linux SystemsLife @ Crypto.com Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.   Are you ready to kickstart your future with us?  Benefits Competitive salary Medical insurance package with extended coverage to dependents Attractive annual leave entitlement including: birthday, work anniversaryWork Flexibility Adoption. Flexi-work hour and hybrid or remote set-upAspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.  Work Perks: crypto.com visa card provided upon joining  Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team. About Crypto.com: Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Learn more at https://crypto.com.  Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only. We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.