Application Support Engineer

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More~ https~//www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.As an Application Support Engineer, you will play a key and valued role in ensuring our customers' success with MATLAB and the suite of MathWorks products. Your responsibilities will include resolving customer-reported issues across a wide range of products, applications, and industries. You will provide essential technical support primarily to customers who utilize MATLAB/Simulink as a platform for the Model-Based Design(MBD) process in cutting edge product development. Additionally, by offering insightful feedback to our development team, you will significantly contribute to the continuous improvement of our product lines. The feedback you provide will be invaluable in understanding and addressing the needs of our customers. This role as an Application Support Engineer offers you the opportunity to identify and develop your technical, professional, and personal skills, paving the way for a rewarding and successful technical career at MathWorks.MathWorks nurtures growth, appreciates diversity, encourages initiative, values teamwork, shares success, and rewards excellence.,You will provide technical support services to customers involved in embedded control system development using MathWorks products. Your responsibilities willinclude~Providing solutions to resolve customerissues by leveraging MATLAB / Simulink as the standard tool for embedded control system development Demonstrating detailed usage for embedded applications using basic examples, when necessaryResolving complex problems, such as those caused by the technical operation of multiple products,during the practical stage of the Model-BasedDesign (MBD)processContributing to the resolution of customers issues by understanding their advanced research and development needs and providing feedback to developersCollaborating with appropriate departmentswhen it becomes difficult to provide direct or simple solutions cannot be provided to customers Creating articles (FAQs) to accumulate technical knowledge and provide a self-service answer system to customers. ,The MathWorks has a passion for lifelong learning anchored in its core values. Because this position is extremely challenging and involves continuous learning and development, you must be extremely motivated and love to learn.We also require~Excellent verbal and written communication skills in Japanese requiredStrong commitment to learning and personal developmentEnglish skills for reading documentations and writing emailsPluses~Awareness of developing control design algorithms or embedded softwareExperience with automatic code generation and validation & verificationKnowledge of MATLAB / SimulinkKnowledge of other MathWorks products,A bachelor's degree and 3 years of professional work experience (or a master's degree, or equivalent experience) is required., As an Application Support Engineer, you will help make our customers successful in the usage of MATLAB and our portfolio of MathWorks products.,