Application Support Engineer

About RideOnTrackRideOnTrack is a Belgian technology company building mission-critical communication systems for sectors where reliability and safety are essential — such as railways, public safety, and critical infrastructure. Founded in 2011 and based in Geel, Belgium, we combine deep telecom expertise with modern software engineering to deliver solutions like FRMCS and MCX dispatching, IoT-based condition monitoring, and radio network performance analytics.We’re driven by three core values: Safety First, Customer Centricity, and Continuous Innovation. These values shape how we build, collaborate, and grow — whether that’s contributing to international standards like 3GPP, ETSI, and UNIFE, or developing new ways to make mission-critical communication simpler and more secure.At RideOnTrack, we bring together a passionate, multidisciplinary team that thrives on turning complex challenges into elegant, future-proof solutions.About the PositionWe are seeking a motivated and versatile Application Support Engineer to join our team in Geel, Belgium. In this role, you will ensure the continued operation and health of our software and hardware systems installed at customer sites, provide in-depth analysis and root cause investigation for reported issues, and maintain a broad understanding of our solution portfolio. You will work closely with customers, ensuring timely and effective resolution of potential issues. You will contribute to improving system quality and reliability by helping to maintain- and expand upon a Python-based automated test suite that supports validation of our deployed solutions.Responsibilities:Maintain operational readiness of our deployed systems in the field.Monitor, diagnose, and resolve software, hardware and networking issues, ensuring system health and reliability.Conduct analysis and root cause research for issues logged via our Jira Service Desk ITSM system.Act as a generalist with a comprehensive understanding of our technology solutions and their integration.Bridge the gap between non-technical Users and R&D Engineers by ensuring clear, accessible, and accurate communication in both directions.Collaborate with internal teams and customers to implement solutions and enhancements.Contribute to the maintenance and expansion of a Python-based automated test suite to support validation and continuous improvement of our systems.Identify opportunities to improve the product and elevate the customer experience.Ensure compliance with company and industry standards in all support activities.Profile:A Bachelor’s or Master’s degree in Computer Engineering, IT, or a related technical field.Proficiency in technical troubleshooting, with experience in Jira or similar ticketing systems.Strong analytical and problem-solving skills with a customer-focused approach.Basic knowledge of Python for scripting or automation purposes.Proven experience in system and/or application support or a related field, preferably in a high-tech or mission-critical environment.Fluent in Dutch, French, and English, both written and spoken.Excellent organisational and interpersonal skills.Our offer:An opportunity to work in a small team within a fast-growing, innovative scale-up environment.A collaborative and inspiring workplace at the Cipal Innovation Centre in Geel.Competitive salary and benefits exceeding market standards.Opportunities for career development in an international setting.The chance to directly impact the performance and satisfaction of our customers through your work.If you are passionate about technology and problem-solving and want to grow with a leading company, we would love to hear from you! Please submit your CV and cover letter to join our dynamic team.