Application Support Engineer

Company DescriptionSopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 51.000 colleagues in nearly 30 countries, we rankas Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development.The world is how we shape it. Let’s shape it together.Job DescriptionAs an application support engineer, you are responsible for resolving application and system problems that arise. You respond quickly when technical problems occur abruptly and need to be resolved immediately. In doing so, you will combine your business skills and technical IT knowledge.In addition, you will:Deliver onsite IT support for production and lab systemsTroubleshoot hardware and network issuesSupport and implement label printers and analytical devices together with external vendorsProvide 2nd and 3rd line application and end-user supportWork according to GxP guidelines and ITIL principlesContribute to building and maintaining a knowledge base to ensure knowledge sharing and long-term supportabilityPlay a proactive role in optimizing processes and ensuring complianceQualificationsWe’re seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria, you’ll have the opportunity to grow your skills in a constructive, collaborative team environment, working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below, we look forward to your application!You’ll Have Knowledge And Experience Of The FollowingYou have a degree in ITYou have 2 - 3 years of experience in IT Support / Application SupportYou have broad (all-round) IT skills and you learn new applications quicklyYou are able to explain complex ideas to people with limited technical knowledgeYour are familiar with GxP and ITIL FrameworksYou have a good knowledge of computing systems within an organizationYou have strong analytical skills and learn quicklyYou have a passion for customer experienceYou can work independently as well as in a teamExperience with custom made applications is a plusDutch and English are required What To Expect From Working At Sopra SteriaBecome part of a major Tech player in Europe that is recognised for consulting, digital services and software development. Work among high-level professionals who dare to make bold choices to deliver results.Additionally, you’ll join the Business Line DPS (Digital Platform Services). DPS operates in the industrial, life sciences, public and finance sectors and is focused on core IT, from the front-end to the backend of business platforms. With our services, we ensure the continuity of processes and optimize customers' IT strategy, so they benefit from technological capabilities, control their costs and make platforms current and profitable.You will specifically be part of a team of 4 on-site support engineer and you will be working alongside our managed staffing team and a central backup engineer. Planning is managed collaboratively within the team. Stand-by coverage outside office hours is ensured through an established escalation flow. You will serve as the local point of contact for users, with escalation paths to central IT when needed.Additional InformationThis is what you’ll get from usDoing what you love? It’s not just a myth at Sopra Steria. Start your way to excellence with the Sopra Steria Academy. Here, experts and coaches push you to be the best version of yourself. But you’re also your own coach, making use of our portfolio of more than 250 (digital) training sessions. Of course, we want you to feel supported and comfortable. That’s why we offer a flexible working arrangement (with both local and international opportunities) so you can work in an environment that inspires you. Even if that’s in your backyard.We offer a generous employee benefits package that includes: A company car or mobility budgetLaptop, phone & phone subscriptionA competitive salary and indefinite contractInsurance coverage, meal vouchers, eco-cheques, and moreContinuous learning opportunities through the Sopra Steria Academy to support your career developmentReady to take the next step?We’re here to support you all the way and we are looking forward to your application!______Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.