Application Support Technician

Pay$85,000 - $105,000LocationHoboken (Hybrid)SummaryWe are seeking a dedicated Application Support Technician to join our support team. In this role, you will be the first point of contact for users requiring assistance with application and technology issues. Your responsibilities will include providing level 1 support, managing tickets, troubleshooting application and desktop issues, and ensuring customer satisfaction through effective problem resolution. This position offers an excellent entry-level opportunity with a growing software company, ideal for professionals interested in gaining experience in financial services technology.RequirementsTechnical knowledge of Windows 10 & 11 operating systemsProficiency in Microsoft Office suiteStrong customer service and client-facing communication skillsAbility to communicate clearly and professionally both over the phone and in personAdvanced troubleshooting and multi-tasking skillsAbility to effectively document and track support issuesFinancial services background is preferredResponsibilitiesServe as the initial contact for user support, providing solutions or escalating issues as neededVerify problem descriptions and gather relevant information to facilitate resolutionWalk customers through troubleshooting steps and follow up on issues until resolutionLog, track, and manage support tickets within the ticketing systemAssist with application support, including user account creation, access management, and troubleshootingProvide desktop support for hardware, software, and peripheralsOffer remote assistance via phone, email, and remote-control softwareSupport new hire onboarding with required technologiesEnsure timely resolution of support requests and maintain effective communication with users