Desktop support Technician

Rate Range: $35-$40/HrJob Description: Key Responsibilities: Image and deploy Windows laptops and desktops using Microsoft SCCM and Intune. Provide configuration, support, and maintenance of macOS devices across the organization. Execute and track Joiner, Mover, Leaver (JML) processes, including user account provisioning/deprovisioning and device allocation. Perform application installations, updates, and troubleshooting for both Windows and macOS environments. Set up and troubleshoot VPN connections, remote access issues, and multi-factor authentication (MFA). Provide Level 1 and 2 support, handling day-to-day Service Desk calls and tickets within SLA timelines. Diagnose and resolve hardware, software, network, and peripheral issues for end users.

Maintain accurate records of activities, asset tagging, and inventory. Escalate unresolved incidents to appropriate teams with clear documentation. Collaborate with other IT teams for system upgrades, patching, and infrastructure changes. Required Skills & Qualifications: 3–5 years of experience in a desktop support or technician role. Proven expertise with SCCM (System Center Configuration Manager) and Microsoft Intune. Hands-on experience supporting macOS devices in a corporate environment. Working knowledge of Active Directory, Azure AD, and Office 365. Experience handling JML processes and user lifecycle management. Strong knowledge of VPNs, networking basics, and remote troubleshooting tools.

Solid experience managing and resolving Service Desk tickets using ITSM tools (e. g. , ServiceNow, Jira, or equivalent). Excellent problem-solving, communication, and customer service skills. About ApTask: ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development.

As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Candidate Data Collection Disclaimer: At ApTask, we prioritize safeguarding your privacy.

As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment. If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask. com . Applicant Consent: By submitting your application, you agree to ApTask's (www. aptask.

com) Terms of Use and Privacy Policy , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or help@aptask. com. Message frequency may vary. Msg & data rates may apply.