Job Description

Duties & ResponsibilitiesManage the Security Operations in accordance with site specification & PSIRA standands Reduce unplanned absenteeism to ensure maximum site coverage Control overtime that is caused by unplanned absenteeism Prevent claimants against the Company through regular assessment of customer risks Ensure that all services provied are invoiced accuatley and paid for on time Hold regular meetings with the service providers and ensure that reports are prepared to assist the Security Director during contract review meetings ISO 9001; 14001 & 45001 – SOMS Quality, Environmental and Health & Safety StandardsAdhere to the Thorburn Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies and Procedures as applicable to this position Ad HocAny reasonable action requested by managementControlDirect Wage control (manage overtime) Contract contribution in line with budget forecast Effective OrganisationAnalyse staff turnover to ensure porper allocation of employee in line with contract/site requirements Effective management rosters and shift patterns in accordance with PRP Management of time & attendance (overtime, annual and sick leave)SupervisionProvide for employee engagement platforms including parades attendance Conduct regular performance assessment and give corrective feedback on all subordinate employees Maintain discipline of employees in accordance with code of conduct and related legislationDeploy Psira registered officers at teh sites Ensure that armed response officers under one's supervision are certified in accordance with Regulation 21Retain clients by delivering customer service in accordance with SLAsConduct regular service audits and implement corrective actions where there are gapsResolve customer queries speedily Maintain an open communication with clients in line with in line with escalation procedure Skills and CompetenciesLeading and Managing of subordinates Disputes Resolution & Managing Conflict Verbal & Written Communication Management of Labour relations Working knowledge of financial statements Extensive knowledge and at least 2 years and above working with Online Intelligence System (Ciims)Qualifications Grade 12 or an equivalent qualification Security Management Certificate / Diploma PSIRA Grade A certificate Valid driver’s license required; own vehicle considered an added advantage. Online Intelligence Training Certificate

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