Account Manager / Business Development Executive (IT)

Job Title: Account Manager / Business Development Executive (IT)Location: North of the UK based with regular travelSalary: From £50,000 + car allowance + OTEContract type: PermanentAbout The RoleWe are looking for an experienced Sales Account Manager to join our Cloud, Cyber and IT Business Unit. As an Account Manager at ARO, you will play a key role in driving the success and growth of ARO by managing and nurturing regional key client relationships and developing new name business. This position is vital to ensuring the delivery of high-quality IT solutions that meet and exceed client expectations.

The role requires a proactive, client-focused approach, with a focus on building long-term partnerships and delivering exceptional service. You will focus on ARO's core services, including cloud solutions, cyber security, hybrid cloud infrastructure, and next-gen networking, working closely with clients to understand their unique challenges and provide tailored solutions. By leveraging industry knowledge and expertise, the Account Manager/Business Development Executive will position ARO as a trusted advisor and partner, helping clients achieve their business objectives. In addition to client management, this role involves strategic planning and collaboration with internal teams to ensure seamless project execution and delivery.

The Account Manager/Business Development Executive will be responsible for overseeing the entire sales process, from lead generation and proposal development to contract negotiation and project implementation. They will also monitor account performance, provide regular updates to senior management, and identify opportunities for continuous improvement whilst proactively building new business pipelinesPlease note that this is a home based role with weekly national travel to customer meetings. You will also be required to collaborate with teams in other ARO offices.

A full UK driving license is essential for this role What You'll DoDevelop and implement comprehensive account plans to drive growthMaintain a high level of client satisfaction (targeting a 95% satisfaction rate)Drive revenue growth by identifying and pursuing new opportunitiesContinuously identify opportunities for upselling and cross-sellingServe as the primary point of contact for key clients, understanding their IT needs, and ensuring requirements are metBuild and maintain strong client relationships, addressing concerns and ensuring client satisfactionConduct regular satisfaction surveys and feedback sessionsDevelop and implement sales strategies to achieve revenue targetsIdentify and pursue new business opportunities within existing accountsPrepare and present proposals to clients, demonstrating the value of ARO's solutionsConduct research to identify business opportunities and stay informed on industry trendsDevelop proposals and presentations tailored to client needsRequirementsWhat we are looking for?Essential Proven experience in account management or a similar role in IT solutions or technologyDemonstrable new business success Strong communication and interpersonal skills for client relationship buildingAbility to implement strategic plans and achieve business goalsProficiency in Microsoft Office Suite and CRM softwareStrong analytical and problem-solving abilitiesExperience with high-profile clients and managing complex accountsFull UK driving license and ability to travel on a regular basis Knowledge of IT solutions, trends, and technologyHigh level of forecasting efficiencyDesirable Sector specific knowledge and experience in a vertical market BenefitsWho are we?ARO has 25 years' experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK's leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission. To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight's Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change. Why Work for ARO?At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us! We offer a wide range of benefits and incentives to our employees including:

Hybrid workingCompany Pension Scheme and matching contributionsCompany Perks portalPrivate Medical insuranceLife assurance 25 days holiday plus bank holidays plus holiday tradingYour Birthday off, on us! Health Club and Wellbeing SchemeARO Shares after 12 months employmentEmployee Assistance ProgrammeTechnical Training Academy and E-learningIf even 80% of this matches your experience and attributes, we would be delighted to hear from you.