First Line Support Agent

We’ve signed up to an ambitious journey. Join us!As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve.

For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together. We're looking for a First Line Support Agent to join our Flowbird office in Kista, supporting our B2B customers across Sweden. This is a 6-month contract with a strong possibility of turning into a permanent position. About The RoleAre you a technically-minded individual with a passion for helping customers? Do you thrive in a fast-paced environment and enjoy problem-solving? If so, this is your opportunity to play a key role in ensuring customer satisfaction and supporting our hardware-based parking solutions.

In this position, you will be the first point of contact for B2B customers using our parking infrastructure (excluding app-related inquiries). Your focus will be on providing technical support for our hardware, primarily parking terminals, and the backend systems that power them. What You’ll DoProvide first-line technical support via phone and email to B2B customers. Troubleshoot issues related to parking terminals and backend systems. Document and manage customer inquiries in our case management system. Collaborate with second-line support when necessary while ensuring a seamless customer experience. Handle various administrative tasks related to support operations.

Build and maintain strong relationships with both end-users and service technicians. Who You AreExperience in technical IT support (broadband, hardware, or similar areas) or a technical education is beneficial. A strong problem solver with excellent communication skills. Fluent in both Swedish and English. A proactive team player who thrives in a dynamic environment. Able to handle a high volume of cases with professionalism and efficiency. Bonus Points ForA Class B driver’s license. Experience with HTML, XML, or other programming languages. Proficiency in additional Nordic languages (e. g. , Norwegian, Danish, or Finnish). What's In It For YouImpactful Work:

Be at the forefront of innovation in mobility solutions, playing a key role in shaping the future of mobility. Global Reach: The opportunity to work with a diverse, international team and influence business growth across multiple regions. Collaborative Environment: A supportive and inclusive work culture that encourages creativity, innovation, and professional growth. Career Growth: The chance to make a significant impact on a fast-growing global company and advance your career in the tech and mobility space. About UsArrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform.

Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone.

Travel is more than a journey, it’s how you Arrive.