Head of Operations, Artex Capital Solutions (ACS)

IntroductionAt Artex, we defy convention and reimagine the possibilities of risk management. Join a team of passionate visionaries, where creativity knows no bounds, and innovative thinking shapes the future. As part of our global family, you'll unlock your potential, turning challenges into opportunities, and creating an impact on a global scale. Dare to innovate, and together, we'll craft a legacy of transformation. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

OverviewThe ACS Head of Operations will act as a central point of contact for all applicable jurisdictions and co-ordinate any change or response to Artex and/or Gallagher operational policies, procedures, rules, initiatives and goals and help deliver the strategy set by the Global COO to facilitate the development and execution of the long-term business and operational strategy.

The Head of Operations will support the Artex COO in developing and delivering the business and operational objectives of the Artex Capital Solutions division, working directly with the ACS Executive team and heads of all support functions across Artex and the broader corporate environment. To take a lead role in business integration, operational change, process improvement and the implementation of effective governance and controls across Artex Capital Solutions. How You'll Make An Impact Assist and support the Global COO in delivering the operational strategy for Artex Capital Solutions.

Lead on design and delivery of target operating model (products, process, people, organisation, systems) across all Artex International branches/domiciles, identifying where investment will be needed and governing the implementation of new operational processes, procedures and business solutions to ensure it is fit for purpose and meets all regulatory requirements. Assist and support the ACS Executive in the strategic development and expansion of the Company. Develop, implement and monitor systems & procedures to ensure they are meeting operational KPIs and there is timely/accurate delivery of all required Management Information.

Co-ordinate with all jurisdictions in the development of appropriate systems & procedures to ensure timely and accurate delivery of all required management Information & client service initiatives. Lead on insourcing, resourcing & operational process change across ACS, tracking, measuring and communicating value creation. In conjunction with the Compliance function/representatives, develop risk, compliance and governance procedures to deliver a high quality operating environment that meets internal policies and all current and future regulatory requirements, providing the business leadership with the information and controls required to run the business.

Ensure ACS functions operate within risk appetite, reporting breaches in accordance with the Risk Management framework. Support business and shared service departments in the monitoring financial risk related appetites with particular emphasis ACS operational initiatives. Lead and support the local Business Operation leads across the ACS branches in delivering operational and business objectives. Support the integration planning and implementation of all newly acquired businesses. Contribute to quarterly Executive Board Pack reports with particular emphasis on operational and systems developments.

Assist Client Relationship and Business Development teams, providing operational support/input for servicing existing clients and/or responding to new business opportunities. Collaborate with our Gallagher corporate operations and functions to help coordinate changes to corporate core systems used by Artex. Act as a central point of contact for escalation of material operational issues across all ACS offices & assist with resolution of critical operational challenges.

ExperienceAbout youEducated to degree level or equivalent knowledge of insurance products, services, classes of insurance including underlying legal principles and practices relating to risk within own role capacity desiredExperience of liaising with a parent organisation and operating in a matrix management structureStrong problem-solving and analytical skillsProven ability to adapt and to demonstrate flexibilityWilling to constructively challenge processesStrong people management, leadership, communication and organisational skillsAbility to manage and motivate colleaguesHigh levels of personal and professional integritySelf-motivated and accustomed to adhering to tight deadlinesBehaviours Leading SelfLeading Self - Focuses on how we lead ourselves and react to situationsIntegrity and Trust - Focuses on doing the right thing and taking personal responsibilityLeading Others And RelationshipsBuilds Relationships and Networks - Focuses on building diverse networks and accepting differenceCollaborates - Focuses on sharing, supporting and being inclusive to achieve mutually beneficial outcomesCommunicates and Influences - Focuses on clear communication, influencing and negotiating