JD: Provide advanced troubleshooting and technical support for desktops, laptops, mobile devices, printers, and other IT equipment. diagnose and resolve complex technical issues related to operating systems, software applications, network connectivity, and hardware components. perform root cause analysis for recurring issues and implement permanent solutions to prevent future occurrences. collaborate with other IT teams to escalate and resolve issues that require specialized expertise. maintain accurate records of all service desk activities, including incident reports, service requests, and knowledge base articles. effective participation in IT projects and initiatives aimed at improving Service Improvement as well as process improvements.
IT equipment asset management and tracking * provisioning of computer equipment (laptop, desktop, monitors, etc) Skills / Experience: 1+ year of experience in IT Support or related area. 1+ year of experience in operating system or software application troubleshooting (e. g. , root cause analysis, debugging). Proficiency in troubleshooting expertise in Windows OS, 10/11, Basic Networking, Active Directory, and remote support tools. Strong customer service orientation and a commitment to delivering high-quality support to end-users Good verbal and written communication skills with the ability to convey technical concepts to non-technical users
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