We are seeking a proactive and customer-focused Client Relationship Specialist to strengthen our client relationships and enhance customer satisfaction. The ideal candidate will be responsible for managing client interactions, addressing concerns, and ensuring a smooth client experience while identifying opportunities to improve service delivery.
RequirementsAct as a primary point of contact for clients, addressing inquiries and resolving issues promptlyBuild and maintain strong relationships with new and existing clients to enhance retention and satisfactionProvide clients with accurate information about company products, services, and policiesAssist in onboarding new clients and ensuring a seamless transition into company servicesGather and analyze client feedback to identify areas for improvement and propose solutionsCollaborate with internal teams, including sales, operations, and customer service, to meet client needsMaintain up-to-date client records in CRM systems and ensure all interactions are documentedAssist in preparing reports on client engagement, service quality, and business opportunitiesSupport the development and implementation of client-focused initiatives and programsStay updated on industry trends and best practices to enhance the client experienceBenefitsEmployment VisaMedical insurance
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