Luxury Travel Support Executive

ASMALLWORLD is a comprehensive online destination for the modern luxury traveller. The company's website and app are a hub offering travel inspiration, intuitive networking, and incredible travel bookings all in one place. ASMALLWORLD Bespoke Travel is the luxury travel division of the ASMALLWORLD group, dedicated to crafting extraordinary, tailor-made journeys for discerning travelers. We combine deep destination expertise with white-glove service to deliver exceptional travel experiences that are personal, seamless, and unforgettable. Role OverviewWe are looking for a highly detail-oriented and client-focused Luxury Travel Support Executive to join our remote team.

In this role, you will provide crucial back-office and client support for our Travel Designers, helping to ensure that every itinerary runs smoothly from planning to return. If you have a passion for high-end travel, excel in operational execution, and thrive in a fast-paced luxury environment, we'd love to hear from you. This role is employed with a consulting contract and the position is fully remote with occasional travel to HQ in Zurich or partner venues.

Key ResponsibilitiesSupport Travel Designers by managing booking confirmations, supplier communications, documentation, and itinerary accuracyCommunicate directly with travel advisors and clients to assist with pre- and post-booking requests, travel changes, and concierge-level service needsLiaise with high-end partners including luxury hotels, DMCs, airlines, and ground transport providersMonitor ongoing trips and proactively address any issues, changes, or emergenciesLoading and maintaining Supplier records in the company's internal booking systemMaintain precise and up-to-date records in CRM and booking systemsAssist the VP-Travel as and when requiredUphold the brand's reputation by consistently delivering polished, discreet, and timely serviceRequirementsProfile / Competences / BehaviourMinimum 3 years of experience in the luxury travel, hospitality, or concierge service industryFamiliarity with GDS systems (e.

g. Galileo/Travelport, Sabre) and travel CRM tools (e. g.

Sugati) is a strong advantageExcellent written and verbal communication skills in English; additional languages are a plusImpeccable attention to detail and a proactive approach to problem-solvingStrong organizational skills and ability to multitask effectively in a remote work settingDeep appreciation for and knowledge of luxury travel standards and destinationsAbility to work independently while collaborating with a global team across time zonesBenefitsAttractive company contextDynamic small company where you can move the needle and have an impactEntrepreneurial mindset with flat hierarchies and short decision pathsInternational and fun group of colleaguesRemote set up offering flexibility and autonomyCompetitive compensation based on experienceTravel perks and industry-exclusive discountsA chance to work with one of the world's most exclusive luxury travel brandsOngoing training and opportunities for career development within the ASMALLWORLD groupPlease share your resume and a short cover letter explaining why you are passionate about luxury travel and why you'd be a great fit for this role.