Service Delivery Manager- GTA

SERVICE DELIVERY MANAGER – TORONTO & GTAAre you passionate about safety & security while seeking opportunities in management? A. S. P. Incorporated has provided security and customer service solutions for 25 years to Canadian clients. We employ more than 1,250 employees and are a subsidiary of ICTS Europe, which is operates in 28 countries and employs more than 18,000 professionals worldwide. A. S. P itself provides services to a wide range of clients such as Commercial, Industrial, Residential, Corporate, as well as Aviation with some of the largest airports in Canada. Specialties include guarding, customer service, K9 detection, and more.

In this key role, you'll manage a portfolio of residential and commercial security contracts, ensuring adherence to all contractual, company, and legislative requirements. This position requires a strategic, ethical, and experienced leader focused on operational excellence, industry best practices, and accountability. What you will do:

Provide oversight, coaching, support, and leadership to frontline security guards and supervisorsAssist and have accountability for a portfolio of clients and their associated work sitesPromote excellence and professionalism within the ASP teamDevelop, measure, and evaluate KPIs to ensure the quality of service being deliveredMonitor and adjust service delivery to correct and/or improve performance of accountsConduct site visits, and conduct knowledge checks with employees to ensure understanding of client and site requirementsEnforce the attendance management program and the casual policyEnsure that staff follow provided directions as well as instructions, policies, and procedures as outlined in site post ordersAct with integrity, professionalism, and dedication to excellence, proactivity, and safetyAssist with account mobilizations and demobilizations as requiredDevelop and maintain schedules to ensure the full provision of qualified and trained personnel to perform the required servicesPlan, coordinate, and monitor all day-to-day activities related to contractual needs and service delivery, including trainingRespond to, investigate, and resolve all operational issues, and escalate as requiredEnsure SOPs and post orders are accurate, sufficient, reviewed/updated annually, and understood by all staffAssist with the development and maintenance of processes and proceduresCollaborate cross-departmentally with colleagues on various projectsEnsure compliance with occupational health & safety legislation and ASP’s Health and Safety ProgramConfirm compliance with the Quality System in alignment with the ISO 9001 QPM and QSP manualsParticipate in HR and administrative functions such as recruitment, discipline, training, skills development, and documentationRegularly perform site visits for quality assurance, investigative, and relationship-building purposesConduct employee engagement efforts such as thank you letters, social media shout-outs, gift cards, and celebrationsBe responsible for the fiscal and operational performance of the assigned portfolio of security contractsUtilize computers, phones, Microsoft Office Suite, and software/programs such as TrackTik, ExpensePoint, and GeoTabOversee a fleet of mobile patrol vehicles, inclusive of their tracking, maintenance, and supplyingHave on-call availability should a site crisis occur after hoursWho you are:

Demonstrated experience (preferably three years or more) in a management role with a similar size and scope of workKnowledge of the Private Security and Investigative Services Act, the Trespass to Property Act, Use of Force legislation, and other relevant laws, regulations, and guidelines pertaining to working as a security guard in the province of OntarioAble to meet security & criminal record clearance requirementsMust possess and maintain a valid Ontario Security License, and a valid G driver’s licence with a clean driver’s abstractPrior experience in providing "off-site" leadership to a complement of security guards and security supervisorsA Certified Protection Professional (CPP) or Associate Protection Professional (APP) designation through ASIS is preferredPost-secondary education in a related discipline such as Police Foundations, Security, Investigations, or Business is preferredProven experience in coaching, leading, and motivating staff, as well as engaging in performance managementA self-motivated, creative, and positive individual who is detail-oriented, skilled in business, and is a critical thinkerWhy you should work with A.

S. P: We care about our team and their personal & professional successWe offer competitive salaries and benefitsMedical and dental benefits for all full-time and part-time employees*Excellent in-field experience and training to prepare you for continued growth in the security industryA top-of-the-line employee assistance program which offers mental health and wellness supportA Diversity, Equity, and Inclusion program that welcomes all employees and abilitiesExciting employment opportunities across multiple provinces and divisionsA bonus-based employee referral program as well as an education reimbursement programA. S. P. Incorporated is committed to supporting a diverse workforce from the various communities in which we operate.

We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, and age to apply. We hire for PERSONALITY. We train for the job. Powered by JazzHR7QSY1RZqEQ