Assessor

Bring your customer service experience to this fixed term opportunity Help people who request personal information from Oranga Tamariki Multiple nationwide, fixed term, remote working opportunities available until 30th June 2026 Mō mātou | About us Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values:We put Tamariki firstWe believe Aroha is vitalWe respect the Mana of peopleWe are Tika and PonoWe value WhakapapaWe recognise that Oranga is a journey Mō te tūnga | About the role Join our team as an Assessor, where you'll play a crucial role in ensuring compliance with the Privacy Act and Official Information Act. You will be responding to customers who request the information we hold about them.You'll communicate effectively with customers, and other Oranga Tamariki teams and external agencies.Key responsibilities include: Make confident, sound decisions Apply the principles of the Privacy Act 2020 Strong attention to detail with accuracy Handling sensitive and confidential information Building strong team relationships and providing excellent customer service Knowledge and experience working with standard office software products e.g. Word, Excel Ability to work autonomously Mōu | About you We’re looking for someone with: Strong organisational and time management skills Proven experience in customer service and information management Excellent communication skills Resilience, flexibility and adaptability to changing priorities A team-focused attitude and a sense of humour Experience with problem solving, dealing with issues, and identifying solutions Sensitivity and understanding of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples' culture Have a private office space with fast reliable internet access A relevant tertiary qualification or equivalent work experience is preferable but not essential Nōu te rourou | What's in it for you Oranga Tamariki offer a step-based remuneration package, that offers progression annually for experience through tenure. nnual remuneration for this position starts between $62,500 and $65,639 dependant on experience.We offer a vibrant and supportive team, that values continuous improvement, flexible work options, and a genuine commitment to wellbeing. We offer significant coaching and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way.To see all the benefits of working for Oranga Tamariki, please visit Me pēhea te tuku tono | How to Apply Apply online with your CV and a detailed one-page covering letter. If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address. Questions? please contact Applications for this role close on Sunday 30th November 2025 However, due to the number of vacancies we will be reviewing applications and inviting candidates to interview prior to this date, so apply now! Our code of conduct sets our expectations for our kaimahi and requires them to present at work free from the influences of both drugs and alcohol