Assistant Branch Manager

DescriptionNewburyport Bank is a community bank supported by the strength of our shared services organization, River Run, and banking affiliates, Pentucket Bank and Rollstone Bank and Trust. Together, we shape the evolution of community banking through innovation and strong partnerships, while preserving the personalized service our customers value. Here, you will discover opportunities that will guide you along your professional journey, and allows you to make a meaningful impact in your local community, as you join a team that champions integrity, collaboration, and continuous progress. Journey Well!Oversees the daily management of the branch to ensure customer service and operational excellence. Fosters team development, provides coaching to enhance performance while modeling the sales and service standards in the branch and providing exceptional customer experience. Performs a variety of complex duties with the highest degree of accuracy, integrity, and professionalism with sound judgement and a focus on the customer experience.Leadership and Staff ManagementOversees the overall direction and coordination of designated staff, executing supervisory duties in alignment with organizational policies and relevant legal regulations.Leads and coaches team members in providing exceptional customer service.Encourages a culture of shared success by achieving both individual and branch sales goals.Partners with Branch/Market Manager to develop and implement sales strategies, mentors the team to achieve sales objectives, and oversees branch operations.Assigns tasks, and provides support and training to team members as needed, including ongoing cross-training initiatives. Evaluates the effectiveness of branch processes and proposes changes for improvement.Ensures staff complies with performance expectations. Ensures timely completion of new hire training.Conducts regular one-on-one meetings with staff.Administers disciplinary actions and provides structured performance reviews.Provides ongoing coaching to improve team efficiency and effectiveness.Operational ManagementEnsures consistent implementation of branch operations, audit, and compliance policies.Schedules branch staff, including breaks, Saturday coverage and paid time off (PTO).Conducts and supervises staff for weekly and monthly audits.Supports team with Automated Teller Machine (ATM) balancing and ATM issues.Manages branch cash/coin ordering and shipments.Performs and assigns daily duties including night deposit access and opening and closing of the branch.Approves policy exceptions and override transactions.Complete various operational, risk, sales, and staffing reports.Reviews and approves timecards.Manages daily branch transactions, including deposits, withdrawals, and account maintenance.Balances cash drawer and ensures accuracy in financial processing.Customer Engagement and Sales GrowthEncourages a culture of shared success by achieving both individual and branch sales goals.Works in partnership with management to develop and implement sales strategies, mentors the team to achieve sales objectives, and oversees branch operations.Maintains comprehensive knowledge of Bank products and services.Manages customer service experience, feedback, and responses.Works in partnership with internal business partners to guarantee customer satisfaction and strengthen relationships. In community engagement and volunteer events. Participates in all bank-wide and departmental incentive and business development initiatives.Conducts needs-based conversations to identify financial solutions for customers.Provides customer service support by performing a wide variety of customer service duties including, but not limited to, opening and closing and maintaining all deposit accounts, uncovering customer needs, and recommending products and solutions to customers.Identifies opportunities and refers customers for loans and financial advising.Trains and mentors employees to achieve individual and team sales goalsCommunity EngagementRepresents the bank at networking and volunteer events to enhance community relationships.Strengthens local connections and promotes goodwill through active participation in community engagement and volunteer events.Compliance Actively stays current on all Bank products, services, procedures, policies, and applicable regulatory and compliance requirements by regularly attending team meetings, completing mandatory training on schedule, and applying knowledge to ensure accuracy and compliance in daily operations. Ensures adherence to federal and state laws, regulations, and bank policies by preventing violations, minimizing risks, and safeguarding the Bank’s interests. Verifies transactions and account balances, ensuring compliance with bank policies and state and federal regulations and the Bank Secrecy Act (BSA), as applicable to the role.Other DutiesPerforms additional duties, as directed by management. Complies with all related consumer regulatory requirements.RequirementsHigh school diploma. Associate’s degree preferred. Minimum of 3 years of retail banking experience and/or equivalent combination of education and experience in a customer service role.Prior supervisory experience strongly preferred.Ability to work in any retail branch location as needed.Strong knowledge of operational systems and databases.Proficient in basic office software. Bi-lingual preferred.