Job Description
What The Role IsYou lead a team in improving service standards in MINDEF/SAF through people development and partnerships with other organisations.What You Will Be Working On Benchmark MINDEF's service performance against public service and industry standards Develop service delivery professionals by creating competency frameworks and career pathways for Quality Service (QS) Practitioners Build service culture through communications and engagement Manage QS awards frameworks and drive the Secretariat function for the Quality Service Management Committee (QSMC) Establish partnerships with public and private organisations Manage requests from other ministries on service delivery mattersChallenge(s) Building a service culture in MINDEF/SAF by obtaining stakeholder buy-in Addressing resistance to change and breaking down silos Aligning the organisation towards a common service visionWhat We Are Looking For At least 6 years of work experience Experience in HR and/or events organisation is advantageous Excellent people skills to engage stakeholders in MINDEF/SAF Creativity in problem-solving to navigate roadblocks at work Passion for service delivery and energy to inspire the team Ability to push boundaries in events organisation and communicationOnly shortlisted candidates will be notified.
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