Assistant Front Desk Manager

Company DescriptionA luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.Anantara The Marker Dublin Hotel is a sleek, contemporary landmark inspired by the elements and overlooking the waterfront of Grand Canal Square. This luxury hotel in Dublin is in an ideal position for exploring the city’s main tourist attractions and its main business and financial district. It is conveniently close to the IFSC and the Convention Centre Dublin.Part of the regenerated Docklands that exemplify the city’s cosmopolitan future, the hotel is ideal for both business and leisure guests. The area is home to tech and finance giants, chic restaurants and world-class theatres.Job DescriptionWe are currently looking for an experienced Front Desk / Reception Assistant Manager to join our team.At Anantara the Marker Dublin hotel, part of the Leading hotels of the World; we deliver world-class service in a welcoming environment. This role offers the opportunity to grow within a prestigious brand, contribute to a high-performing team and make a meaningful impact on our guest and employee experience.Front Desk ResponsibilitiesTo ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests.To deliver excellent care to our guests.To carry out departmental audits to ensure LQA is achieved by all team members.To ensure that the Hotel’s Vision & Mission statement is communicated to the team.To ensure that areas of responsibility are clean and well maintained.To ensure that the ambience in departments (lights, music and temperature) are controlled.To report defective materials and equipment to the appropriate departments.To ensure that all new initiatives are implemented in the agreed time frame.To ensure that personal objectives are set and achieved on a yearly basis.To attend meetings as required.To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences.To ensure all feedback on social platforms are responded to in timely manner.To ensure departmental sales are achieved in line with the hotel budget.To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.To comply with the hotels cash handling procedures and ensure that all team members are trained accordingly.To monitor all purchasing and costs in the department and to ensure that spend is in line with budgets and in line with purchasing procedures.To ensure departmental sales are achieved in line with the hotel budget.To ensure SAP MM procedures are followed correctly at all times.To overseeing the back office administration, ensuring all tasks required are consistently completed within the team.To assist the Front Desk Manager in overseeing the team through job chats, daily operations, recruitment, etc.To take on MOD shift whenever required.PeopleTo ensure that all team members comply with the employee handbook.To appraise all team members in accordance with the agreed appraisal procedure.To ensure departmental daily briefings are carried out at relevant times.To ensure that all team members adhere to the hotel’s grooming procedures.To identify develop key team members and develop a succession plan in conjunction with People & Culture Department.To manage the Timepoint System for relevant departments.To ensure holidays, bank holidays and lieu time are managed for all team members.To implement and maintain customer recognition/service program, communicating, and ensuring the process.To maintain front of house presence by greeting, interacting, and building relationships with guests, clients, and team members.To be familiar and act upon the daily, monthly and yearly KPI's such as detailed through BI.To assist in handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.To supervise same day (up)selling procedures to maximize room revenue and property occupancy.To prepare, implement, review, and train of SOP's and standards.Must have prior supervisory experience in Reception in a five star luxury hotelMust currently have the right to work full time in Ireland / Eu.Additional Information