Assistant Guest Relations Manager - Jumeirah Al Naseem

Job DescriptionAbout Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.About Madinat JumeirahSet along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.About The JobAn exciting opportunity has arisen for an Assistant Guest Relations Manager to join Jumeirah Al Naseem. The main duties and responsibilities of this role include: Coordinate VIP arrivals, conduct personalized arrival check-ins, in-room check-outs, and ensure tailored service including room inspections and special requests Oversee Guest Relations Executives and Team Leaders, ensuring quality and timely task execution during shifts Build rapport with VIPs, manage guest concerns promptly, and maintain high satisfaction through personalized interactions and services Assist with group registrations, special room drops, lobby coverage, and general guest inquiries Support Guest Relations Managers, lead the department in their absence, provide team feedback, and contribute to training and development programs Uphold brand standards, grooming, safety, hygiene, and emergency procedures; cover Duty Manager shifts as needed About YouThe ideal candidate for this position will have the following experience and qualifications: Minimum 1 year experience in managerial position or 2 years in supervisory role at Front Office or Guest Relations Department at Luxury 5-star property Strong interpersonal and communication skills Attention to detail Fluency in English and in an additional language is essential About The BenefitsAt Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.Benefits Include Supportive and inclusive work environment Access to Learning & Development programmes and clear career pathways Opportunities for internal mobility within our global network Colleague discounts on food, beverage, and hotel stays worldwide Comprehensive healthcare and life insurance coverage Paid annual leave entitlement Performance-based incentives tailored to your role Competitive tax-free salary paid in UAE Dirhams (AED)