Assistant Hotel Manager

This role forms part of the Operations team at Village n Life, based in Camps Bay, Cape Town.The RoleAs Assistant Hotel Manager, you’ll support daily operations across front of house, Rooms Division and Food & Beverage, ensuring smooth coordination and consistently memorable guest experiences. Working closely with the Hotel Manager, you’ll balance hands-on leadership with the art of hosting – being present, anticipating needs and setting the tone for genuine guest connection.As a lead host, you’ll represent the personality and service values of The Bay Hotel with confidence and warmth, shaping moments that feel personal and true to our spirit. You’ll also mentor junior managers and supervisors to take ownership of their teams and uphold the Village n Life service culture that inspires pride and performance.Key ResponsibilitiesOversee daily front of house, housekeeping and F&B operationsSupport the Hotel Manager in driving guest satisfaction and operational excellenceLead and motivate teams to deliver confident, attentive serviceAct as lead host during key interactions, events and VIP staysMaintain a visible presence throughout the property, engaging naturally with guestsConduct pre-arrival checks to ensure readiness and presentation standardsResolve guest feedback promptly and professionallyMentor junior leaders and foster interdepartmental collaborationEnsure compliance with all health, safety and hygiene standardsSupport staff development, rostering and performance managementUphold brand and property standards across all operationsWhat We’re Looking For2–4 years’ experience in the same or similar position within luxury hotel operationsBackground in F&B or Rooms Division advantageousOpera Cloud and Micros/Simphony POS experience beneficialStrong leadership, communication and organisational skillsConfident host with sharp attention to detailHands-on approach with composure under pressureWillingness to work shifts, weekends and public holidaysWhat We OfferCompetitive package aligned with experienceCareer development and training opportunities within Village n LifeSupportive, dynamic team environmentStaff housing options and access to staff facilities