Assistant Inside Sales Manager

Responsibilities:1. Sales Support & Quotation ManagementOversee all regional Inside Sales functions, including quotation preparation, costing, submissions, material master creation, order processing, and customer/vendor onboarding.Define and implement standardised operating procedures across markets to ensure efficiency, accuracy, and compliance.Follow up on and resolve quotation-related issues, disputes, and queries.Drive process simplification, automation, and data integrity through best practices and continuous improvement initiatives.Utilise CRM platforms (e.g., Oracle NetSuite) to optimise sales workflows, reporting accuracy, and transaction visibility.Review and validate all NetSuite entries prior to approval, ensuring timely turnaround.2. Order Processing & CoordinationReview customer purchase orders and verify alignment with approved quotations and agreed terms.Submit confirmed orders to the Operations team for processing and delivery planning.Coordinate with internal departments (Operations, Procurement, Logistics, Finance) to ensure seamless order execution.3. Regional Governance & Performance ManagementMonitor and analyse team performance metrics (e.g., turnaround times, quotation accuracy, order fulfilment rates) to maintain operational excellence.Establish and track KPIs aligned with sales productivity, customer responsiveness, and SLA adherence across multiple geographies.Ensure full compliance with corporate governance, approval hierarchies, and audit requirements across all regional entities.Act as an escalation point for operational issues or process bottlenecks, ensuring timely resolution.4. Strategic Collaboration & Stakeholder EngagementWork closely with Regional Sales, Finance, Operations, and Procurement teams to ensure seamless coordination from quotation through to delivery.Support business leaders with pricing and cost validation, commercial structuring, and strategic planning.Serve as a key communication link between field sales, management, and back-office operations to ensure alignment and accountability.Requirements:Diploma or Degree in Business Administration or a related field.Minimum of 2 years’ managerial experience in inside sales or sales support, ideally within a System Integrator or Enterprise Technology environment.Demonstrated experience managing regional teams or multi-country sales support operations.Strong proficiency in Microsoft Excel, with a solid understanding of end-to-end system integration sales cycles, including solution design coordination, order fulfilment, and preferably tender responses.Highly detail-oriented, with strong numerical and analytical skills.Excellent communication and cross-functional coordination abilities.Proven ability to manage multiple priorities in a fast-paced environment.Familiarity with global sales operations processes and documentation requirements.Sound knowledge of costing and pricing models.