Assistant Manager - CX Ops (Restaurant)

Ways of Working - Mandate 3 : Employees to be located in their place of posting / respective office base location.About SwiggySwiggy is India’s leading on-deamand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India. From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.Job DescriptionCREW is a premium personal assistant service designed to save customers time, money, andeffort. Tailored to meet the demands of busy professionals, CREW offers a comprehensive range ofServices To Simplify Their Lives And Enhance Their Experiences➔ For travel, we handle everything from flight bookings and visa assistance totailored itineraries and exclusive accommodations.➔ Dining services include securing reservations at top restaurants, organizingprivate dining experiences, and curating menus for special occasions.➔ Our gifting solutions ensure thoughtful presents for any event, from sourcing uniqueitems to arranging personalized packaging and delivery.➔ CREW also simplifies mobility by coordinating chauffeurs, vehicle rentals, ortransport solutions.Additionally, we assist with event planning, wellness services, and daily errands, deliveringseamless support for every aspect of your lifestyle.By streamlining customers’ daily tasks and taking care of the details, CREW ensures they canfocus on what truly matters, whether it’s work, family, or personal goals. With a commitment toefficiency, reliability, and personalized solutions, CREW empowers customers to live smarter,achieve more, and reclaim your time.About The RoleWe are looking for a street-smart and dynamic Assistant Manager - Partnerships to drivestrategic alliances and partnerships in Bangalore. The ideal candidate must have an in-depthunderstanding of the Bangalore market, a strong network, and prior experience in travelpartnerships, preferably within the Assistance/Concierge, lifestyle, retail, hospitality, orrestaurant industry.Key ResponsibilitiesIdentify, negotiate, and establish travel partnerships with key brands, businesses, andService providers/vendors in Bangalore.Develop and execute strategic partnership plans to enhance brand visibility andcustomer engagement.Build and maintain strong relationships with stakeholders to ensurelong-term collaboration.Conduct market research to identify trends, competition, and potential partnershipopportunities.Collaborate with internal teams (marketing & operations) to maximize the impact ofpartnerships.Monitor partnership performance, track key metrics, and provide data-driven insights foroptimization.Work closely with local businesses, community groups, and influencers tocreate impactful travel campaigns.Stay updated on industry trends and competitor activities to refine partnership strategies.Required Skills & QualificationsMust be based in Bangalore and have a strong understanding of the city'stravel ecosystem.3-5 years of experience in managing travel partnerships, preferably inAssistance/Concierge, lifestyle, retail, hospitality, or restaurant industry.Proven ability to identify and close high-impact partnerships.Excellent negotiation, communication, and relationship management skills.Strong analytical and problem-solving abilities to measure and optimizepartnership outcomes.Ability to work in a fast-paced, dynamic environment with minimal supervision.A proactive, result-oriented, and street-smart approach to business development."We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law"