Assistant Manager - Operations and Promotions

We are a part of The Jamaica National Group Limited and together, we represent a globally respected brand, boldly finding ways to enrich lives and build better communities. Our core values make us who we are and are demonstrated in everything we do; rooted in RESPECT we believe our everyday jobs contribute to something bigger than ourselves. We are dependable and pride ourselves in our authenticity and in the transparent solutions we create that bring value to our customers.JN Bank Limited is seeking to recruit a suitably qualified and experienced individual for the position of Assistant Manager- Operations & Promotions with our Toronto Representative Office. The Assistant Manager- Operations and Promotions will be integral in supervising daily branch operations to ensure regulatory compliance. Administration of market promotional activities to include meetings, customer concerns, lead tracking, call log management and general expense reports. The incumbent will also be responsible for creating, building and leveraging customer relationships, through well executed promotional activities. Job Type: Full-TimeContract: Fixed-Term (1 year)Note: Applicants must be eligible to live and work in Canada KEY RESPONSIBILITIES Assist the Chief Representative Officer with the execution of strategic plans, setting objectives and reporting on all aspects of operations of the Representative Office. Work with the CRO to develop and execute promotional activities within Canada Assist CRO in developing and implementing strategies which will lead to retention of existing customers Liaise with customers, face to face, by telephone and in writing, to provide information on products and services of JN Bank and related companies in JN Group Plan and organize Promotional events (i.e. accommodation, transportation, venue rental, per diem etc.) Liaise with JN Bank Marketing Department on executing campaigns Ensure branding is prominently placed in Canada Rep Office locations and at all promotional events Liaise with JN Marketing Dept. to create and edit collateral and presentation material for the Jamaican Diaspora in Canadian market. Follow up on Leads, via telephone, face to face, emails or in writing to retain, upsell and promote JN Bank products and services Prepare Report on Operation activities and submit to CRO Ensure regulatory compliance in all categories of operations are adhered to and all risk areas addressed based on Compliance and Audit Reports. Ensure all Anti Money Laundering procedures are followed and periodic report requirements are met. Ensure the reconciliation of credit card transactions Communicate new policies and procedures to staff Monitor and report on expenditure for submission to JN Bank Finance Dept. as required Monitor and keep staff apprised of Rep Office’s performance and ensure execution of activities to facilitate effective customer service Promote the use of other service channels including internet banking and the JN Bank Call Centre Assist the MSRs in handling customer service problems and ensure that their performance is in keeping with the standards set by the Bank. Supervise and monitor performance of Member Service Representatives Monitor the administrative affairs of the Rep Office including procurement of good and services Identify and coordinate the filling of staff needs Elicit staff concerns and feedback and determine strategies to address them REQUIREMENTS Bachelor's degree in a related field with three(3) or more years relevant experience OR Master's degree in a related field with over two (2) years relevant experience Training in Human Resource management or related disciplines PERSONAL ATTRIBUTES Strong organizational and project management skills to support operational planning and execution. Proven ability to coordinate and implement promotional campaigns and community engagement initiatives. Excellent communication and interpersonal skills for liaising with customers, staff, and JN Group stakeholders. Customer-focused with strong problem-solving abilities and a commitment to service excellence. Sound understanding of banking operations, compliance, and anti–money laundering procedures. Skilled in preparing operational and financial reports, tracking expenditures, and ensuring accountability. Creative and resourceful in developing promotional materials and representing the JN brand. Strong leadership and team supervision skills with the ability to motivate and guide staff. Analytical mindset to monitor performance metrics and support data-driven decisions. APPLICATIONS CLOSING DATE: October 20, 2025