Assistant Manager

Collections SupportHelp in preparing dunning letters and payment reminders.Record customer interactions and update payment promises in the system.Escalate disputed or non-responsive accounts for further action.Dispute ManagementReceive and log customer disputes related to invoices or payments.Coordinate with internal departments (sales, billing, logistics) to resolve disputes.Track status of open disputes and follow up for resolution.Reporting & DocumentationGenerate reports on outstanding receivables, credit exposure, and collections performance.Maintain documentation related to credit approvals, collections activities, and dispute resolutions.Support audit and compliance requirements by providing necessary records.System & Process SupportMaintain records and update data in ERP systems (e.g., SAP, Oracle).Support automation and continuous improvement initiatives in the O2C process.? Key Skills Required:Attention to detail and strong organizational skills.Good communication skills (written and verbal).Basic understanding of accounting and credit principles.Familiarity with ERP systems and Excel.Customer service orientation and problem-solving mindset.