Assistant Manager, HRIT (Workday System IT Support)

Roles & Responsibilities:Responsible in leading the end-to-end implementation of the functional module, ensuring it meets the company’s goals.Configure and customize the functional module to align business processes.Collaborate with Group HR, business units to gather requirements and translate them into Workday configurations.Provide advice and guidance on system capabilities and best practices.Identify and resolve any issues within Workday.Act as the escalation point for complex technical problems and provide guidance to junior team members.Collaborate with other Workday leads to ensure alignment across modules and consistent delivery.Support L2 day-to-day operations, addressing tickets, incidents and support requests related to Workday.Manages all assigned Incident & Service Requests and deliver according to the target resolution time.Ensure resolution time meeting SLA target.Identify opportunities to streamline processes and automate workflows.Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base.Monitor system notification (errors) and take appropriate actions.Manage S1 issue escalation with relevant parties effectively.Support Manager in executing proof of concepts (POCs) for new Change RequestCollaborate closely with stakeholders to identify areas for improvement and implement best practices within the team.Able to take pro-active initiatives in BAU support or initiatives.Requirements:EducationUniversity / College graduate in computer science or other relevant discipline. ExperienceMinimum 5 years’ experience in implementing more than 3 Workday modulesFamiliar with ITSM tool (ServiceNow)Good understanding of how system works.Possess knowledge of application developments methodologies or system configurations Desirable TraitsSLA familiarity and performance driven work culture.Has strong analytical and problem-solving skills.Good communication and presentation skills.A good team playerConsistent and proactive in BAU operations and deliverablesDriven to satisfy clients.Good leadership.High level of interpersonal skills to work effectively with others.Practical experience with HR processes and practices.