Assistant Manager

Job DescriptionAs the Assistant Manager of Learning & Development (L&D) for the Managed Services team, you will be responsible for supporting the Learning Leader in the design, implementation, and evaluation of training programs aimed at enhancing the skills and competencies of our team members. This role is crucial in fostering a culture of continuous learning and development within Managed Services.ResponsibilitiesCollaborate with stakeholders to identify training needs and develop L&D programs that are aligned with business objectives and employee growth.Conduct training sessions, workshops, and seminars, ensuring the material is relevant, engaging, and tailored to diverse learning styles.Implement measures to assess the effectiveness of training programs through feedback and performance metrics and provide insights for continuous improvement.Work with subject matter experts to create comprehensive learning materials and resources.Support in designing career pathway programs to facilitate employee growth and retention in the Managed Services area.Leverage learning management systems (LMS) and other technologies to facilitate learning and track progress. Work with key stakeholders, including other centers, service line leaders, operations heads, and peers to identify upcoming needs and lead initiatives aimed at catering to these needs#KGS-3QualificationsBachelor’s degree in human resources, Business Administration, or a related field. Master’s degree or relevant certification (such as CPLP or ATD) is a plus.#KGS-3