Assistant Manager, Merchant Operations

Company DescriptionAbout Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.Job DescriptionGet to Know the TeamThe Grab Financial Group (GFG) Team oversees, shapes, and drives the strategy and growth initiatives of money movement for the Grab ecosystem in the Philippines. The team is at the forefront of digital innovation, focused on simplifying payments through secure, seamless solutions like e-wallets, card payments, and digital banking. The team drives decision-making to ensure major initiatives create the maximum value for the Grab ecosystem, whether by driving down costs, generating incremental revenue, or providing the best payment solutions for our stakeholders, including merchants, drivers, and passengers.Get to Know the RoleYou will help develop and execute Grab's payments strategy for the Philippines. Your main focus will be to drive the penetration of cashless payment and dine-out solutions for merchants by developing and executing scalable process flows to enable merchant adoption. You'll report to the Manager for Merchant Enablement and will be based onsite at our office in Ortigas.The Critical Tasks You Will PerformProcess improvementsYou will design and manage efficient and effective process flows to unlock business objectives, which include but are not limited to, pitching, onboarding, training, and distributionYou will develop execution plans, success metrics, and communication of relevant processesYou will execute internal/external projects (including ad hoc activities) through a structured and collaborative approach and according to agreed requirements while ensuring flexibility to adapt to internal/external factorsYou will escalate and resolve roadblocks when needed to deliver outcomes in a timely mannerCross-functional and cross-vertical collaborationYou will support designing solutions to complex business problems and gather requirements from relevant partners (direct and indirect stakeholders)You will foster and strengthen a culture of cross-functional and cross-vertical collaboration on project planning, execution and feedback loopsStakeholder management and communicationsYou will manage communication of progress and alignment with overall direction with relevant people across different teamsYou will ensure strict adherence to timelines and ensure visibility to company leadershipYou will manage roadblocks effectively while maintaining composure and communicating clearlyQualificationsWhat Essential Skills You Will NeedYou have a Bachelor's Degree in Business, Economics, Engineering, Operations, or any related fields; Master's Degree preferredYou have 3 or more years of experience in Strategy, Operations, Project Management, or Management ConsultingYou are highly analytical with keen attention to details; proficient in both strategy and operationsYou are passionate about Grab's social mission; dedicated to positive impact internally and externallyYou are a strong motivator, collaborator, and negotiator; excellent communication skills; adept at influencing diverse groupsYou are highly entrepreneurial, executional, resilient, and agile; self-standing with a strong drive for excellence and growthYou are proficient in Microsoft and Google Workplace tools; demonstrated experience in driving transformative initiatives; SQL, Python, AI and LLM proficiency preferredYou have excellent communication skills in English and Filipino; capable of managing relationships with internal and external stakeholders; proven track record in collaborating across functions for process development and strategic problem-solvingAdditional InformationLife at GrabWe care about your well-being at Grab, here are some of the global benefits we offer:We have your back with Term Life Insurance and comprehensive Medical Insurance.With GrabFlex, create a benefits package that suits your needs and aspirations.Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leaveWe have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hoursWhat We Stand For At GrabWe are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.