Assistant Manager Quality Assurance

Job SummaryThe Assistant Manager - Quality Assurance will support the Retail Quality Assurance Manager in driving quality assurance across Iraq’s central and southern regions. This includes overseeing and coordinating soft skills training programs, leading the QA Gemba Kaizen team, and providing operational support to both the Baghdad office and dealer network. The role requires a focus on strategic planning, staff development, and continuous improvement to maintain and elevate operational standards.Key Responsibilities:QA OperationsAssist in the development and execution of quality assurance processes to ensure alignment with organizational standards and objectives.Collaborate with the Retail Quality Assurance Manager to identify areas for improvement and propose actionable plans based on performance metrics, audits, and feedback.Support the implementation of approved action plans, tracking their effectiveness through regular monitoring and reviews.Support to manage staff performance in alignment with KPIs and company goals.Participate in competency assessments, identifying skills gaps and coordinating development plans.Support the execution of corrective action plans to address operational challenges.Collaborate with cross-functional teams to align quality initiatives with broader organizational goals.Provide consistent support to the dealer network by identifying operational business requirements and offering guidance in a structured manner.Soft Skills Training CoordinationAssist in planning, organizing, and delivering soft skills training programs aimed at enhancing staff capabilities and customer service quality.Coordinate the creation of annual training plans with the goal of maintaining a certification rate of over 97%.Collaborate with trainers and subject matter experts to ensure training content is relevant and impactful.Oversee the effectiveness of training programs and propose improvements based on performance outcomes and participant feedback.Track training attendance, progress, and assessment outcomes for reporting purposes.Ensure training facilities and Dojo materials are maintained and updated according to training needs.QA Gemba Kaizen LeadershipLead and facilitate the QA Gemba Kaizen team in Baghdad to identify and implement improvement initiatives.Coordinate regular team discussions and problem-solving sessions to foster innovation and efficiency.Assist in monitoring the progress of Kaizen projects to ensure they align with quality objectives and are completed within established timelines.Support the implementation and compliance of the TBP structure in the central and southern regions, ensuring adherence to TIQ requirements.Contribute to the evaluation of TBP performance and assist in identifying areas for improvement.Coordinate TBP training and analysis of KPIs in collaboration with other departments.Oversee and conduct regular market visits with dealers and support the evaluation of TBP candidates.Assist in creating and reviewing the TBP Sales and Stock Accuracy reports.Support Gemba assessments at the dealer level and coordinate corrective actions with relevant departments.Lead efforts to roll out and implement TOS and related programs across the dealer network, ensuring smooth execution and compliance.Operational SupportProvide operational and administrative support to the Baghdad office and dealer network, ensuring efficient workflows.Act as a connection between the QA team, regional office, and dealers, coordinating initiatives and sharing best practices to drive continuous improvement.Key CompetenciesStrategic Planning and ExecutionPerformance ManagementAnalytical ThinkingLeadership and InfluenceCollaboration and TeamworkInitiative and AdaptabilityExperience and Qualification: Bachelor’s degree in business administration, Engineering, or a related field (master’s preferred).5+ years of experience in quality assurance, operations, or related roles, preferably in the automotive industry.Proven experience in developing, implementing, and monitoring action plans for improvement.Strong leadership capabilities, with experience in managing staff performance and competency development.Excellent analytical, problem-solving, and communication skills.Familiarity with quality assurance tools and continuous improvement methodologies.