Assistant Manager, Support Services

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.Maintenance of Contract (MOC) AdministrationAdminister and process Maintenance of Contract (MOC) in compliance with company policies and regulatory requirements.Prepare monthly agency movement reports, including MOC progressive reports for Agency Growth (AG) & Takaful Growth (TG) teamUpdate agency movement and hierarchy changes in backend systems.Maintain agent records across internal platforms (e.g., SharePoint, S Drive) based on communications from agency force and AG team.Compile dashboards and summaries for management review.Agent/Leader Status Changes (Deceased, Retired, TPD)Support processing of agent/leader status changes due to death, retirement, or total permanent disability (TPD).Liaise with relevant stakeholders such as the Payment Team and Agency Growth (AG) & Takaful Growth (TG) teamPrepare official correspondence and perform system updates accordingly.User Acceptance Testing (UAT) Support for Agency MovementDraft user requirements (UR) for process and system enhancements related to agency movement.Collaborate with IT teams to provide walkthroughs and clarify URs.Develop test scripts and assist in UAT/ORT execution. Ad-Hoc Projects, Reports & Operational TasksParticipate in ad-hoc projects as assigned.Prepare ad-hoc reports for strategic and management stakeholders.Provide feedback to Agency Growth (AG) or agency force regarding agency movement matters.Manage daily clearance of agency movement-related emails.Maintain and update Agency Movement SOPs in response to process changes. Job RequirementsDiploma or equivalent in Business Administration, Operations, or a related field.Minimum 1 year of experience in agency administrative or support roles.Good working knowledge of Microsoft ExcelStrong attention to detail and good organizational skills.Ability to handle confidential information responsibly.Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.