Assistant Reception Manager

The Montenotte is an independent, privately-owned, luxury destination hotel situated in the heart of Cork. Built within a former 18th Century residence of a Merchant Prince, The Montenotte has a rich heritage that has been preserved throughout the years and updated with a contemporary twist, decadent detailing, and a luxurious finish. Offering guests unrivalled views of the city and harbour, The Montenotte strives to continuously innovate to create memorable experiences for guests, to surprise and savour around every corner; offering all guests the luxury to rest and play, enjoying a truly urban escape experience.The Montenotte is a proud member of the prestigious, Small Luxury Hotels of The WorldWe are Certified a Great Place to Work 2025 and are certified by the IHF for the Quality Employer Programme . Our Values are Passion, Ambition, Integrity, and Courage as we journey towards our Vision of being the Leading, Independent, Urban Resort Hotel in Ireland.Property summary:107 stylish guestrooms and suites and 26 self-catering Residences. Landscaped Victorian sunken gardens and Woodlands that overlook the port of Cork and the city. Cameo Cinema - our own private in-house 50-seater cinema offering nightly movies complimentary for all guestsThe Gallery Suite - a private meeting and banqueting suite for up to 60 guestsBellevue Spa - a luxurious award-winning spa with six treatment rooms, offering a range of rejuvenating, holistic and relaxing treatments, with product ranges Grown Alchemist & Dermaviduals. Motion Health Club - with a 20m indoor swimming pool, sauna, steam room, jacuzzi and state-of-the-art gym with fitnessThe Woodland Suite Experience which epitomizes a sense of escape for guests. Nestled within the beauty of the Irish landscape, high above Cork's port, these exclusive cocoons enhance a sense of exploration and experience, evoking harmony, and calm. Designed with nature at its very core, each environment features an inherent luxury, understated elegance, design sensibility and complete exclusivity. We are now recruiting for an Assistant Reception Manager to join our MPeople Team! Main Responsibilities:To ensure:the smooth and efficient management of the assigned Front Office outlets. reservations and requests are managed correctly and to liaise with all relevant departments with regards to special request. the hotel achieves the highest standards of luxury and those are consistently delivered to our guests. that the Hotel's Vision & Mission statement is communicated to the team. that service areas of responsibility are clean and well maintained (both front & back of house). that the ambience in departments (lights, music and temperature) are controlled. that defective materials and equipment are reported to the appropriate departments. that all new initiatives are implemented in the agreed time frame. there is management presence at peak service times. a consistently high level of security is well maintained throughout the Hotel. guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences. departmental sales are achieved in line with the hotel budget. To maintain payroll in line with forecasted & budgeted targets. that all training records are maintained and updated. floats are correct and all cash/ credit card handling is carried out correctly. that all team members adhere to the hotel's grooming procedures. a high standard of service and attention to detail within your department. To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams. To provide support where necessary in other areas of the Hotel. To comply with the hotels cash handling procedures and ensure that all team members are trained accordingly. Establish and maintain a good working relationship with other members of staff and Management. Actively promote and upsell all of the hotel's facilities across all departments. Report and where possible act on incidents of accidents or damage in the Hotel. Deal with customer complaints in an efficient and professional manner. To identify & develop key team members and develop a succession plan in conjunction with Human Resources. To train all team members to ensure the hotel achieves the highest standards of luxury and those are consistently delivered to our guests. Our #MPeople are our business!The Montenotte offers a variety on employee benefits, including:World class employee changing facilities and a stylish employee restaurant Croi. Bespoke Montenotte uniforms for all guest-facing employees. Group discount HSF Health Plan. Learning & development opportunities. Career guidance & coaching. Culinary apprenticeships. Internships & work placement opportunities. Graduate development programmes. Employee wellness programmes. Trained mental health first aiders & an employee assistance programme. A free meal in our employee restaurant Croi while on duty. Free use of the Motion Health Club with facilities 25% discount off food in Panorama. 25% discount off spa treatments at Bellevue Spa. Access to the cycle to work scheme. Access to the travel pass scheme. Employee engagement and recognition programmes. Referral reward scheme. Opportunities to participate in sustainability and health & safety opportunities. #MPeople events. #MPeople sporting activities. #Mpeople community engagement with our local community & our charity partner.