Assistant Service Manager

Associate Service Manager (Career Path from Plumbing to Leadership)📍 Full-time | On-site | Monday–Friday | Service IndustryHave you worked in plumbing and know how the day really goes?The early calls. The tough customers. The pressure to fix it fast and do it right.Now it’s time to take those hard-earned skills to the next level. We’re looking for someone who’s been in the field and is ready to grow into a Service Manager role — working directly with customers, supporting techs, and learning the business from the inside.🔑 What You’ll DoBe the first line of support when customers call, email, or chat — troubleshoot, explain solutions, and keep things calmHelp field techs stay organized and informed throughout the dayPartner with the Service Manager to keep the schedule, communication, and customer experience running smoothlyHandle customer complaints with professionalism, empathy, and urgencyUpsell services when it benefits both the customer and the businessOccasionally visit job sites (as needed) to stay connected to the work🎯 What You Bring2+ years of experience working in a plumbing company (field or office)Strong communication skills — clear, calm, and confident under pressureAbility to problem-solve quickly and make sound judgmentsA proactive, loyal mindset — you take ownership and follow throughDesire to learn, be mentored, and grow into a leadership-support role⭐ Bonus Points If You HaveExperience using ServiceTitan or similar service-industry softwareA background in dispatching, scheduling, or technician coordination🚀 Why This RoleThis isn’t a desk job — it’s a launchpad. You’ll be in the mix every day, solving real problems, learning from an experienced Service Manager, and helping the business run better.If you’ve got the drive, we’ll give you the mentorship and path to grow.📩 Apply now or message directly to start the conversation.