Assistant Store Manager

Location: Upper Street, London N1 1QPHours: Full-time (40 hours), Mon-Sun 10:00-18:00, including weekends and bank holidays.About Borough KitchenBorough Kitchen is a leading cook shop for passionate home chefs, offering everything needed for cooking and entertaining — from the kitchen to the table. We carefully curate exceptional cookware, tableware, and kitchen essentials, each selected for its quality, functionality, and timeless design. With five stores across London, a thriving e-commerce platform, and a successful cook school, we are dedicated to helping our customers cook with confidence and enjoyment. Our shops and classes are welcoming spaces for food lovers who value craftsmanship, thoughtful design, and the pleasure of sharing good food.The RoleAs the Assistant Store Manager at our Islington store, you will play a key role in supporting the Store Manager with the day-to-day operations of the shop. You will help to lead, motivate, and develop the team, ensuring the store runs smoothly and meets its sales targets. This is an excellent opportunity for someone with retail and team leadership experience who is passionate about cooking, design, and delivering outstanding customerResponsibilitiesSupport the Store Manager in overseeing daily store operations and achieving sales and performance goalsLead by example, delivering exceptional service and product knowledge to every customerSupervise, train, and motivate the store team, conducting performance reviews and providing constructive feedbackOversee inventory management, including daily and weekly stock checks to maintain optimal stock levelsMaintain high standards of visual merchandising and store presentationAssist in developing and implementing sales strategies to drive growth and enhance customer engagementFoster a positive, inclusive, and collaborative team environment that promotes communication and teamworkEnsure the store is consistently clean, tidy, and well-organisedHandle customer queries and complaints with professionalism and careTake ownership of delegated tasks and act as the Store Manager's deputy when requiredRequirementsA minimum of 2 years' retail experience, with management or supervisory responsibility - A mustExperience in ordering, receiving, and managing stock, with attention to detail and accuracyA genuine passion for cooking and a strong knowledge of kitchen products and trendsProven experience in visual merchandising and maintaining high store standardsExcellent organisational and communication skillsStrong leadership skills with the ability to motivate and inspire a teamAbility to multitask and manage competing priorities in a fast-paced environmentFlexibility to work weekends, bank holidays, and varying shifts as requiredProven ability to achieve and exceed sales targetsBenefitsBe part of a passionate and knowledgeable team that values quality and craftsmanshipIndustry-leading discount programme on products for our employeesComplimentary Cook School classesCompany eventsAccess to an employee assistance programme, which includes free counselling sessions, financial and legal advice, and discounts and cash-back offers across 1,200+ brands, plus a wide range of health and wellbeing resourcesBorough Kitchen is proud to be both an Equal Opportunities Employer and a London Living Wage Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.