Associate - Operational Solutions, Shopee

Job Description Operational Solutions & Daily Issue ManagementAct as the key solutioning point for operational issues related to outbound fulfillment raised byBrands/sellers Handle and resolve operational issues across seller - warehouse - fulfillment flows. Investigate root causes and coordinate with warehouse and internal teams for timelyresolution. Track recurring operational patterns and ensure clear communication and alignment withbrands. Provide structured inputs to process improvement and preventive measures. New Seller Operational EnablementOwn operational solutioning for new sellers onboarding into SBS warehouse: Act as the main PIC for operational onboarding of new sellers into SBS WH. Assess seller operational readiness and propose suitable operating models with relevantstakeholders. Align seller workflows, SOPs, and exception handling with internal operation teams. Support pilot, go-live, and early-stage stabilization to ensure smooth transitions. Cross-functional Operations & Process Improvement Drive cross-functional coordination and continuous improvement across end-to-endfulfillment operations to enhance execution quality and service level. Coordinate with Warehouse and other Shopee internal teams to align and executeoperational solutions. Design and standardize scalable operational processes, SOPs, and guidelines forsellers and internal teams.Requirements3–5 years of experience in operations, logistics, supply chain, or e-commerce fulfillment.Strong cross-functional coordination and stakeholder management skills.Strong problem-solving, root-cause analysis, and operational process design/SOP development skills.Project management capability and strategic thinking to drive operational improvement initiatives.Strong ownership and end-to-end accountability.Comfortable working in fast-paced, high-ambiguity operational environments.Good command of English (written and spoken).