Associate Customer Experience

Job DescriptionThe successful incumbent will be part of the Inflight Entertainment and Connectivity Department within Customer Experience Division.Key ResponsibilitiesLiaison with vendors and studios in the selection of monthly programmes (eg. movies, TV shows, music etc) for the onboard Inflight Entertainment system.Maintenance of KrisWorld Digital platform and content.Collation of customer satisfaction data related to Inflight Entertainment, to facilitate the data analysis by the Inflight Entertainment media team.Support product development activities, including supporting the testing of new Inflight Entertainment applications (e.g. testing of Inflight Entertainment UX/UI changes).Research and collation of raw market research/benchmarking data, to facilitate subsequent in-depth analysis by the team.Assist the team on the launch of content campaigns and publicity.Investigate and response to customer feedback.Responsible for the department administration functions e.g. invoice handling, security clearance etc.RequirementsPossess a diploma.Has keen interest and appreciation of movies, TV programs and music.Has passion for innovation and product ideation/development. Be tech savvy and has interest in keeping up with evolving technology.Has interest in learning or has experience in working with data.Able to work independently, self-driven, and able to communicate well with various stakeholders.Comfortable working with data sets.Able to work on the common applications e.g. excel, words, power point etc.IT savviness or receptive to digitalisation mindset preferred.We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.