Associate, Customer Operations

About Forma.aiForma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk.Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy.We’re welcoming equally driven individuals who are excited about creating something big!About The TeamThe Customer Operations team works closely with new and existing customers by implementing product features, managing the operational parts of the platform, and optimizing our client’s sales performance management processes. We are always ready to support and help our customers to identify ways they can unleash the revenue-driving potential of their sales compensation program.If you’re passionate about data analytics and want to contribute to sales operations, we’d love to hear from you!What You’ll Be DoingOwn the day-to-day customer relationship, building strong working relationships with senior client stakeholders across a portfolio of customersAct as an architect for a new customer, translating data inputs and required business logic into Forma rule / system logic, commission engine architecture and outputsLearn design of the company's platform to the extent of being able to independently complete updates, enhancements, and change requestsWork with Forma.ai's Product and Engineering teams to articulate customer feedback that informs the priority of new product features and to implement new platform features to support continuous improvement and automation Manage customer expectations regarding deliverables and project timelines, ensuring Forma is positioned for successDevelop a deep understanding of each client's strategic positioning, key products, business model, and strategic objectives.Be responsible for developing Sales Performance Management (SPM) expertise by identifying areas of improvement in SPM processes (crediting, payroll process) and strategy (IC plan design, quota setting, etc.)What We're Looking ForEducation or Background in Engineering, Commerce, Mathematics and/or Statistics+2 years of relevant working experienceExperience in working with large datasets and a strong understanding of logical structures of databases and workflows a plus Strength in Excel to perform data profiling, segmentation, and aggregation Understanding of data architecture and process flows Analytical problem-solving ability, organizational, and project management skills Ability to take ownership and run with tasks in a fast-paced and evolving environment Understanding of common analytical and presentation tools (i.e., Excel, PowerPoint)Nice To HavesExperience with SQL and/or PythonExperience with sales incentive compensationOur ValuesWork well, together. We’re real. We have kids and pets. Mortgages and student loans. We’re in this together, so no matter how brilliant any one of us is, we always play nice with one another – no exceptions. Be precise. Be relentless. We believe complacency breeds failure, so we set new goals as quickly as we achieve them. We persist in the face of adversity, learn from our mistakes, and push each other to continuously improve. The status-quo is kryptonite.Love our tech. Love our customers. Our platform solves a very complex problem in a currently underserved market. While everyone at Forma isn’t customer-facing, we’re all customer-focused. Maybe even slightly customer-obsessed. ­ Our Commitment To YouWe know that applying to a new role takes a lot of effort. You're encouraged to apply even if your experience doesn't precisely match the job description. There are many paths to a successful career and we’re looking forward to reading yours.We thank all applicants for their interest.