Associate Customer Success Manager @The Access Group

Short Company DescriptionEchipa noastra de specialisti in resurse umane selecteaza constant cele mai interesante oportunitati profesionale, monitorizand permanent site-urile companiilor din Romania si din strainatate. Astfel, tu ai acces rapid si usor la joburi valoroase, pe care altfel le-ai putea rata.RequirementsAt Access, we believe in believing in better. Our purpose is to give our customers the freedom to do more of what truly matters -- and to help our people love work, love life, and be themselves. We're looking for a passionate and proactive Customer Success Consultant to join our growing team.If you thrive on building meaningful customer relationships, driving product adoption, and helping clients get the most value from innovative cloud solutions, we'd love to hear from you.What You'll DoMaximise customer engagement and drive product adoption during and after onboardingManage customer cases and coordinate with our support and engineering teamsMonitor customer usage and lead proactive check-ins to ensure successCreate and share insightful monthly Management ReportsDeliver a customer experience that inspires delight, value, and long-term trustWhat You'll Bring3+ years' experience in IT or SaaS Customer Success (CRM knowledge, ideally Salesforce)Strong communication and relationship management skillsA process-driven mindset with excellent Excel and reporting abilitiesConfidence to manage multiple customers and priorities with care and consistencyWhy Access?Blended working - flexibility to collaborate and connect in our thriving officesTailored development and career growth opportunities25 days of annual leave (increasing with seniority)Private healthcare, life insurance, and one charity day to give backAn inclusive, supportive culture where you can be authentically yourselfAbout The Access Group We're one of the UK's largest software providers, empowering over 160,000 organisations across the globe. With more than 8,500 people and a passion for innovation, we're transforming the way businesses work.