Associate Director- Customer Success (SaaS)

Role & ResponsibilitiesBuild and maintain strong relationships with key stakeholders within assigned high ticket accounts.Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.Develop and execute customer success plans, including onboarding, training, and ongoing support.Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.Monitor customer health metrics and proactively address any red flags to prevent churn.Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.Stay up-to-date with industry trends and best practices in customer success management.Ideal CandidateBachelor's degree in Business Administration, Accounts, or a related field.Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.Proven track record of managing and retaining high-value customers.Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.Self-motivated and results-oriented, with the ability to work independently and as part of a team.Proficient in CRM software and other customer success tools.Ability to travel as needed to meet with customers.Skills: saas,crm,crm software,customer,customer success management