Associate Director | Cargo Operations

Job Title: Associate Director – Cargo Operations for North India RegionLocation: DELHIReporting to: Director – Cargo OperationsRole OverviewThe Associate Director will oversee and drive the strategic and operational management of cargo handling for both domestic and international operations in the North India region. This role requires a strong leader with proven analytical and managerial expertise to ensure operational excellence, regulatory compliance, and sustainable growth in cargo handling efficiency.Key Responsibilities1. Strategic Leadership & PlanningDevelop and implement strategic plans for optimizing domestic and international cargo handling across North India.Collaborate with senior leadership to set performance targets and growth objectives.Drive regional alignment with global and national cargo handling strategies.2. Operational ManagementOversee end-to-end cargo handling operations, ensuring safety, efficiency, and compliance with regulatory standards.Implement process improvements to reduce dwell time and enhance throughput capacity.Monitor performance metrics and take corrective action where required.3. Compliance & Quality AssuranceEnsure compliance with DGCA, BCAS, customs, and other regulatory authorities’ requirements.Maintain adherence to international safety and quality standards for cargo handling.Conduct regular audits and inspections to maintain operational integrity.4. Stakeholder & Client ManagementBuild and maintain strong relationships with lines, freight forwarders, regulatory bodies, and ground handling partners.Resolve escalated client issues promptly while ensuring service level agreements are met.Represent the organization at industry forums, trade bodies, and key business meetings.5. People & LeadershipLead, mentor, and motivate a diverse team of managers, supervisors, and frontline staff.Develop talent pipelines and succession plans for key operational roles.Foster a culture of accountability, safety, and continuous improvement.Qualifications & ExperienceEducation: MBA from a reputed B-School (Operations, Supply Chain, or General Management preferred).Experience: Minimum 10–15 years in cargo handling/logistics/aviation operations, with at least 5 years in a senior leadership role.Technical Skills:Strong understanding of domestic & international cargo operations, regulations, and best practices.Proficiency in data analytics tools, KPI monitoring, and process optimization.Soft Skills:Exceptional analytical and problem-solving abilities.Strong leadership and people management skills.Excellent communication, negotiation, and stakeholder engagement capabilities.Key CompetenciesStrategic Thinking & PlanningOperational Excellence & Process ImprovementRegulatory Compliance ManagementTeam Leadership & DevelopmentData-Driven Decision MakingCrisis & Risk Management