Associate Representative - Inside Sales

Job DescriptionAs an Associate Representative - Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will collaborate with outside sales to ensure goals are being met.ResponsibilitiesObtain orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.  Increase orders by suggesting related items, explaining features, and checks customer’s buying history. With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts. Prepare, generate, and follow up on verbal or written quotations to secure orders, or determine reason for loss of order. Review open customer order reports and act on open items, including those items that may be at risk in meeting customer’s promised delivery date.  Maintain distribution system backorder report, associated customer expediting report and notices, and customer notification. Report industry trends, competitive pricing and customer feedback to management. QualificationsHigh School Degree or Equivalent required; Bachelor’s degree preferred.Preferred knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however still a productive professional contributor (0-2 years).Familiar with Microsoft Office, and ability to perform basic computer skillsAbility to perform multiple tasks simultaneouslyAbility to work in a team environmentAbility to communicate clearly, both verbally and in written formAttention to detailAbility to prospect and market concepts to existing and potentially new accountsAbility to act and solve routine or standard problemsAbility to identify and define problems and possible solutions independently; chooses among existing solutionsAbility to work independently with supervisionAbility to travel up to 25%About The TeamEmpowering People – Energizing Communities. Since 1919, EECOL Electric has provided material and technical support for the construction, industrial, and residential markets from over 60 locations in Canada. EECOL Electric is driven to provide exceptional service, proprietary solutions, and a complete product portfolio to a diverse range of customers' electrical requirements in automation, utility, lighting, data communication, wire and cable, power distribution, and renewable energy. EECOL's company culture is built on respect, integrity, honesty, and a shared passion for delivering a positive, memorable experience for our customers, partners, and communities.Join a Team Where Your First Job is Just the Beginning. We believe in the power of our people’s success – and that every team member should have the opportunity to grow without limits. EECOL's hire and grow within strategy empowers a change in how companies rely on their team members to move throughout all levels of the company.By joining our team, your contribution will help businesses and communities bring the right solutions to their electrical needs. If you are looking for an inclusive workplace that offers continuous development opportunities and brings state-of-the-art solutions to our electrical community, then you are in the right place.Find incredible opportunities to grow your career at Canada's premier electrical products distributor, while helping bring communities together. EECOL is an affiliated company of Wesco International. Future correspondence, documentation and systems may reference the Wesco name.