Associate, Rider Compliance (Fixed Term)

foodora is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Job DescriptionLooking for a Dynamic Opportunity in Logistics?Are you eager to connect with people and support them in their journey? Are you also fluent in both Norwegian and English, and passionate about providing great service? Then this could be the job for you!We are now looking for our Associate, Rider Compliance who will provide feedback to riders who do not meet performance expectations, to follow up and ensure we have streamlined processes to manage compliance for our fleet nationally while adhering to all legal regulations.Where does the position belong? You'll be joining our Logistics department, working closely with the Hiring & Quality Team Lead and a team dedicated to optimizing the applicant and rider experience.This will be a fixed-term contract role till 28 February 2026.Responsibilities:Ensure all compliance processes are up to date, accessible, and well-tailored for the entire logistics team. This includes:Monitoring reports and working to improve the fleet’s average performanceOverseeing, training, and executing disciplinary actions across the fleet and department:Reviewing the weekly KPI dashboard for ridersTracking progress on weekly rider-level KPIsEnsuring repeated issues result in consequencesAssisting in and continuously developing compliance-related training materials, including onboarding contentManage cases related to rider performance:Establish improvement plans for riders with compliance issuesExecute off-boardings when improvement is not feasibleManage cases related to rider behavior during shifts:Establish improvement plans for attitude or conduct problemsExecute off-boardings when improvement is not feasibleDaily follow-up with riders contacting our support centerCreate and enhance knowledge base resources for ridersPlan and conduct check-ins, dialogue sessions, and review meetingsQualificationsMinimum 3 years of education in logistics, law, and/or HR-related systems work, or equivalent professional experience in logistics and/or HR systemsBackground in customer service, logistics, and/or HRProficiency with Excel and G SuiteExperience in process documentation, protocol writing, and meeting minute-takingUnderstanding of labor law and HR processesBroad knowledge of logistics operations, regulations, and routinesCustomer service experience, including direct customer interaction and service-focused writingStrong user proficiency with Microsoft Office and Google WorkspaceFluent English (spoken and written)Additional languages are a plusAdditional InformationAt foodora, you will:Be part of a playful, dynamic and fast-paced environment where we have fun together at work!A great learning curve in a collaborative environment with no limits to ideasContribute to shaping the food delivery industry by navigating growth and profitability for a category leader in NorwayHelp create one of Norway's best workplaces with the rest of the People & Culture team at foodora NorwayBe part of the journey with one of Norway's fastest-growing companies, which is also part of Delivery Hero, one of the world's largest online food delivery companiesWork from a stylish and modern office in the heart of Oslo (Alexander Kiellands plass).Enjoy employee benefits such as high coverage personnel insurances, SATS subscription, subsidized public transportation, access to Linkedin Learning, and more.