Associate Solution Support Engineer

We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.What you`ll doDo you demand the best from your professional career? Are you inspired by excellence? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better. The Support Team at the Support Center Central and Eastern Europe – Budapest is critical to SAP's future success, and we are looking for candidates who strive to make the world run better.The RoleAs a Solution Support Associate, you trouble-shoot and solve incoming customer problems that are reported online through various industry-leading channels within SAP Business Technology Platform (BTP), Data Management. This role regularly involves liaising with development teams, utilizing teamwork, knowledge databases, problem simulation, and remote work on customer systems to resolve interesting and complex issues while achieving excellent customer satisfaction and experience.Some of the technologies we support include, but are not limited to:Cloud IntegrationData ServicesSmart Data IntegrationSAP Landscape TransformationResponsibilitiesInvestigate, analyze complex, real world, unique problems; and resolve critical system issues By thinking independently and applying effective problem-solving skills.Technical problem solving & debugging.Recommend known technical solutions and develop workarounds for corrective action.Properly document communications and actions for customer issues in our CRM system.Use SAP and third-party tools to diagnose problems directly on customer systems.Participate in Weekend shifts as scheduled.Master SAP software that is being used by industries, governments, and multinational companies.What You BringUniversity degree or College diploma program in Computer Science, Business, Technology, or Mathematics is a plus. We encourage candidates and fresh graduates from all academic backgrounds to apply.0-2 years professional experience.Strong IT affinity is a must to assess, research, and troubleshoot while collecting. information about customer issues.Strong communication and customer service skills.High proficiency in English (spoken, written and customer management).Having Programming Skills Is Preferred.High level of analytical skills.Open and professional communication style.Strong team player who learns and adapts quickly.Enjoy and derive satisfaction from direct interfacing with customers.Meet the team If you’re searching for a diverse, multi-cultural team where you feel empowered, respected and dedicated to your ideas and individual growth- you have come to the right place. Our team culture is to encourage and recognize unique contributions, and provide a fun, flexible and inclusive work environment.Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.Successful candidates might be required to undergo a background verification with an external vendor.AI Usage in the Recruitment ProcessFor information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.Requisition ID: 439780 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: