Associate Systems Support Engineer, APAC

Keeper is hiring a motivated Associate Systems Support Engineer to join our B2B APAC support team. Candidates must be able to work from our Tokyo, Japan office for eligibility.Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing complex technical support and resolution analysis.About KeeperKeeper Security APAC 株式会社 ("Keeper") is transforming cybersecurity for people and organizations globally. Keeper's intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.About The RoleAs a junior level Systems Support Engineer, join a skilled and collaborative team of highly skilled Systems Support Engineers and Sales Engineers to support post-sale customer success. As an Associate Systems Support Engineer, you will assist in providing technical support and troubleshooting to our business customers. You'll work closely with users to understand and resolve their technical concerns, gaining hands-on experience with modern cybersecurity tools and enterprise technologies. We are looking for a talented individual with the drive and capability to fast-track into a Systems Support Engineer position on the team.ResponsibilitiesProvide professional, upbeat, and effective technical support via phone, email, and chatRepresent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycleAssist customers in the installation and deployment of Keeper's software productsTrack and monitor all support cases to ensure timely resolution and follow-upClearly identify, document, and find solutions for customer issues and product problemsEscalate critical customer situations to the appropriate level of management and engineering expertiseCommunicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer baseCommunicate in Japanese and English, both verbally and in writingRequirements3+ years of experience in IT Management and System AdministrationMust be bilingual in Japanese with English proficiency for business purposes, with excellent verbal and written communication skillsHands on experience with Mac OS X, Windows & Linux administration and troubleshootingExperience working with Single Sign On (SSO) environmentsExperience setting up and configuring Active DirectoryKnowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAPCommand of Linux Shell and PowerShellKnowledge of prem/cloud/hybrid environmentsWorking knowledge of PythonPreferred RequirementsBachelor's Degree or equivalent experienceExperience working with and troubleshooting identity access management solutions, including PAM (privileged access management)Ability to adapt, overcome objections, and learn complex solutionsExcellent time management and communication skillsKeeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.